British Retail Consortium Yearbook

The British Retail Consortium represents UK retailers of all sizes and sectors, and seeks to promote wider understanding of the industry's contribution to the UK economy. This is the organisation's first yearbook which provides information on its organisation, membership and activities, as well as containing an overview of recent developments in the UK retail market and the challenges facing it. Issues considered include: growth in retail e-commerce or 'e-tail'; the concept of customer retail management; the introduction of the euro; operational matters; security and retail crime; franchising and concession retailing.