Business Process Management : A Practical Guide

Preface 11(2) A Brief Introduction to BPM 13(6) Workflow Automation 19(14) Enterprise Application Integration 33(14) The Emergence of BPM 47(18) Inside Business Processes 65(36) Smart Ways of Routing Work 101(24) BPM Solution Architectures 125(10) Business Process Modeling and Analysis 135(24) BPM Server and Administration 159(34) BPM Process Development 193(12) Workflow Client: The End-User Experience 205(18) BPM Reporting and Monitoring 223(16) BPM and Application Integration 239(32) Web Services, BPM and the Internet 271(22) Case Studies in BPM 293(24) Appendix: A Framework for Evaluating BPM Products 317(13) Bibliography 330(1) Index 331(4) About the Author 335