Coaching and Mentoring : How to Develop Top Talent and Achieve Stronger Performance

Introduction xi What Coaching Is All About 1(10) Its Place in Management Benefits 2(2) Identifying Coaching Opportunities 4(4) A Four-Step Process 8(1) Summing Up 9(2) Preparing to Coach 11(10) Keep Your Eyes, Ears, and Mind Open Begin with Observation 12(2) Create and Test Your Hypothesis 14(1) Listen Carefully 15(1) Estimate the Probability of Improvement 16(2) Ask the Employee to Prepare 18(1) Summing Up 19(2) Discussion 21(12) Where Minds Meet Discuss Your Observations 22(5) Be an Active Listener 27(1) Listen for the Emotions Behind the Words 28(2) Move Discussion to Causes 30(1) Summing Up 31(2) Active Coaching and Follow--Up 33(16) Getting Down to Business Obtain Agreement on Goals 34(2) Create an Action Plan 36(3) Begin Coaching 39(2) Give and Receive Feedback 41(4) Adopt an Appropriate Approach 45(1) Always Follow Up 46(1) Summing Up 47(2) Becoming a Better Coach 49(14) Beyond the Basics Conserve Time and Energy 50(4) Create the Right Climate 54(3) Avoid These Common Mistakes 57(2) Understand the Challenge of Team Coaching 59(2) Practice Makes Perfect 61(1) Summing Up 62(1) Executive Coaching 63(12) When Bosses Need Help Why Executive Coaching? 65(2) Two Approaches to Executive Coaching 67(3) What to Look for in an Executive Coach 70(3) Summing Up 73(2) Mentoring and Management 75(12) Developing Human Assets Mentoring Versus Coaching 76(5) The Benefits and Costs of Mentoring 81(3) Who Should Have a Mentor? 84(2) Summing Up 86(1) The Right Match 87(12) Advice for Matchmakers What Constitutes a Good Match? 88(1) Bosses as Mentors: Pros and Cons 89(4) The Matchmakers 93(2) Recognizing a Good Match 95(1) One Company's Matchmaking Experiment 96(2) Summing Up 98(1) Being an Effective Mentor 99(14) And a Receptive Protege Characteristics of Effective Mentors 100(3) How to Mentor Well 103(5) For Proteges: How to Make the Most of Mentoring 108(2) Summing Up 110(3) Women and Minorities 113(8) Special Mentoring Challenges Challenges for Female Employees 115(2) A Different Fast Track for Minority Americans 117(2) Summing Up 119(2) Beyond Traditional Mentoring 121(10) Peers and Networks Mentoring Peer-to-Peer 123(4) Network Mentoring 127(2) Summing Up 129(2) Appendix A 131(8) Appendix B 139(4) Notes 143(4) Glossary 147(2) For Further Reading 149(4) Index 153(4) About the Subject Adviser 157(1) About the Writer 158