Ethics for the Real Estate Professional

Introduction vii Acknowledgments ix Understanding Values, Principles, and Ethics 1(12) Objectives 1(1) Key Terms 1(1) Why We Need to Study Ethical Decision Making 1(5) How Would You Respond? The Question of the Child Molester 1(1) Box: 2005 Gallup Poll on Honesty and Integrity 2(3) Exercise: True or False? 5(1) Understanding Our Personal Values 6(5) Exercise: Values Auction 8(2) How Would You Respond? The Aspen Declaration 10(1) Notes 11(1) Review Questions 11(2) Models for Ethical Decision Making 13(14) Objectives 13(1) Key Terms 13(1) A Psychological Model 13(4) How Would You Respond? Heinz's Dilemma 14(1) Box: The Stages of Moral Reasoning 15(2) Business Models for Ethical Decision Making 17(8) How Would You Respond? The Question of the Murder-Suicide 18(5) Box: Applying the Kew Gardens Principle 23(1) How Would You Respond? The Presence of Electromagnetic Fields 24(1) Possible Responses 24(1) Notes 25(1) Review Questions 26(1) Applied Ethics 27(32) Objectives 27(1) Key Terms 27(1) Ethics and Agency Relationships 28(5) Box: Agent's Duties/Responsibilities to the Client and the Customer 29(1) Case Study: Edina Realty 30(1) Case Study: Columbus v. Mehner 31(1) How Would You Respond? Working with Buyers and Sellers 32(1) Possible Responses 32(1) Ethics and Fair Housing 33(6) Box: What Constitutes Discrimination in the Sale or Rental of Housing? 33(1) Case Study: Fair Housing and the Broker 34(1) Case Study: Hannah v. Sibcy Cline 34(1) How Would You Respond? Fair Housing Issues 35(1) Possible Responses 35(3) How Would You Respond? Facing a Racist 38(1) Ethics and Property Defects 39(7) Case Study: Lead-Based Paint 39(2) Case Study: Fatal Carbon Monoxide Leak 41(1) Case Study: The Haunted House 42(1) Case Study: A Murder Home 43(1) Case Study: The Bridge 43(1) How Would You Respond? Property Defects Issues 43(1) Possible Responses 44(2) Ethics and Relationships with Competitors 46(6) Exercise: Ten Commandments for Working with Other Firms 47(1) How Would You Respond? The Question of the Undisclosed Offer 48(1) Case Study: Exclusive Buyer Brokers 49(1) How Would You Respond? The Question of the Referral Fee 49(1) How Would You Respond? Minimum Services Brokers 50(1) Possible Responses 50(1) How Would You Respond? Submitting Offers 51(1) Possible Responses 51(1) Case Study: Virtual Violations 52(1) Ethics and Relationships with Colleagues 52(4) Exercise: Ten Commandments for Working with Colleagues 52(1) How Would You Respond? The Question of Mishandled Escrow Funds 53(1) How Would You Respond? The Question of the Commission Dispute 53(1) How Would You Respond? The Case of Seniority 54(1) How Would You Respond? Working with Colleagues 55(1) Possible Responses 55(1) A Final Note 56(1) Notes 57(1) Review Questions 57(2) Resources for Additional Information 59(1) Answer Key for Review Questions 59(1) Final Exam Questions 60