Every Manager's Desk Reference

Introduction x Stress Management 1(58) The Toxic Workplace 2(6) Managing Office Stress 8(7) Stress at Home 15(8) Getting Sleep, Staying in Balance 23(7) Curbing Procrastination 30(7) The Stress of Information Overload 37(6) Taking the Stress Out of Travel 43(9) The Time/Money/Stress Connection 52(7) Time Management 59(96) Understanding Time Management 60(8) Shaping Your Future 68(7) Avoiding the Tyranny of the Urgent 75(6) Scheduling for Results 81(7) Getting Organized 88(8) Managing Your Desk and Office 96(11) Surviving Information Overload 107(6) Taming Technology 113(7) Keeping Interruptions to a Minimum 120(8) Multiplying Your Time Through Delegation 128(9) Avoiding the Time Traps 137(8) Managing Time on the Road 145(10) Getting Organized 155(46) Easy Organizing Basics 156(6) Finishing a Day's Work in Advance 162(7) Using High-Tech Tools and Software 169(8) Organizing Your Office 177(6) Managing Your Computer 183(5) Going on the Road 188(6) Working at Home 194(7) Motivating People 201(98) What Motivates People? 202(7) Take Care of the Basics 209(8) Providing a Great Environment 217(9) Giving Them What They Need to Succeed 226(7) Go Team! 233(10) Throw a Party! 243(8) Give a Gift 251(6) Getting Out of the Office 257(7) Just Go Home! 264(7) Recognizing Achievement 271(9) Involving People in Innovation 280(6) Providing Challenge 286(6) Share the Success! 292(7) Leadership 299(84) What Is Leadership? 300(4) The Traits of a Leader 304(5) Leadership Styles 309(6) Communicating as a Leader 315(7) Successful Speeches and Presentations 322(5) Managing Performance 327(7) Improving Your Team 334(6) Worst Leadership Mistakes 340(4) Nonstandard Techniques 344(7) Avoiding Micromanagement 351(4) Transformational Leadership 355(4) Troubleshooting 359(7) Nurturing and Mentoring 366(6) Women in Leadership 372(5) Young or Minority Leaders 377(3) Where to Find Help 380(3) Organizational Management Basics 383(24) Organizing Your Staff 384(4) Managing Your Budget 388(6) Staying Focused Amidst Change 394(5) Streamlining Business-Specific Processes 399(8) Hiring Employees 407(34) Analyzing the Position 408(6) The Resume 414(8) References 422(10) Testing 432(9) Conducting a Job Interview 441(68) Interview Models 442(8) Structured Behavioral Interviewing: Part 1 450(8) Structured Behavioral Interviewing: Part 2 458(10) Controlling the Interview 468(8) Navigating the Legal Minefield 476(11) Active Listening Skills 487(7) Conducting the Interview 494(10) Critique and Fine-Tune 504(5) Improving Employee Performance and Development 509(34) Improving Performance 510(7) Encouraging Employee Development 517(7) Striving for Employee Satisfaction 524(9) Compensating Employees 533(10) Conducting Performance Appraisals 543(70) Improving Communication 544(9) Looking at Sample Questions 553(10) Three Approaches to Performance Appraisals 563(4) Preparing for the Meeting 567(5) The Meeting 572(7) Gaining Your Employees' Trust 579(5) Forging Agreements 584(7) Feedback Systems and Recognition Programs 591(9) You Can't Win 'Em All 600(8) Pulling It All Together 608(5) Effective Business Presentations 613(96) Become an Effective Speaker 614(7) Define the Central Message 621(6) Know Your Listeners 627(6) Energy for Effectiveness 633(6) Eye-Contact Communication 639(5) Gather Your Evidence 644(6) Organize Your Material 650(6) Create Successful Presentations 656(5) Interact with Audiences 661(5) Make It Simple 666(6) Banish Those Butterflies 672(4) Dealing With the Details 676(4) Ten-Point Presentation Primer 680(5) Handling Questions and Answers 685(5) One-to-One Presentations 690(4) Listening 694(4) Mastering the Media 698(5) Continuous Improvement 703(6) Creating Effective Visuals 709(14) Visual Aids 710(5) Presenting Your Visuals 715(8) Running Effective Meetings 723(102) Effective Meeting Basics 724(6) Types of Meetings 730(6) Is This Meeting Necessary? 736(5) Planning Your Meeting Strategically 741(7) The Importance of Environment 748(7) Preparation Time 755(9) The Mechanics of Facilitation 764(6) The Art of Facilitation 770(8) Pacing the Meeting 778(6) Creating Group Memory 784(6) Meeting Outcomes and Follow-Up 790(5) Handling Common Problems 795(8) Out of the Boardroom 803(7) Unusual Means to Create Successful Meetings 810(8) Meetings Without Meeting 818(7) Business Writing 825(96) Effective Business Writing Matters 826(5) Start with a Purpose in Mind 831(5) Framing Your Thinking 836(6) The Opening Is the ``Bottom Line'' 842(5) Give Your Reader Sufficient Background 847(5) Making Your Recommendations or Conclusions 852(6) Providing Rationale for Your Recommendation 858(6) Add Information as Needed 864(8) Specify What Should Happen Next 872(6) Outline Your Thinking 878(6) Writing Business Letters 884(7) Writing E-Mail 891(7) Writing a Presentation Document 898(8) Avoid the Grammar Minefield 906(9) Style Facilitates Effective Communication 915(6) Problem-Solving and Decision-Making 921(28) All Are Smarter Than One 922(4) Problem-Solving Overview 926(7) Problem-Solving Tools 933(6) Decision Methods and Implementation 939(10) Project Management 949(120) So You're Going to Manage a Project? 950(8) What Makes a Good Project Manager? 958(10) What Do You Want to Accomplish? 968(7) Laying Out Your Plan 975(13) Assembling Your Plan 988(9) Keeping Your Eye on the Budget 997(10) Gantt Charts 1007(7) PERT/CPM Charts 1014(11) Reporting Results 1025(8) Choosing Project Management Software 1033(9) A Sampling of Popular Programs 1042(8) Multiple Bosses, Multiple Projects, Multiple Headaches 1050(6) A Construction Mini-Case 1056(7) Learning from Your Experience 1063(6) Customer Service 1069(108) Customer Service: What's It All About? 1070(8) Who Are Your Customers---and What Do They Want? 1078(8) Your Only Competitive Advantage 1086(9) Hiring a Service-Oriented Attitude 1095(8) Keeping a Service-Oriented Attitude 1103(8) What's Your Vision? 1111(8) What's Your Business? 1119(9) Meeting (and Exceeding) Customer Expectations 1128(9) Keeping Your Customers in the Driver's Seat: Part 1 1137(8) Keeping Your Customers in the Driver's Seat: Part 2 1145(9) Participative Management 1154(6) Service Delivery Skills and Techniques 1160(7) Handling Difficult Customers 1167(10) Appendixes Glossary 1177(26) Management Resource List 1203(10) Sample Interview Questions 1213(24) Interview Evaluation Summary 1237(2) The Speaker's Notebook 1239(8) Reading Financial Statements 1247(14) Index 1261