Getting Action from Organizational Surveys : New Concepts, Technologies, and Applications

Getting Action from Organizational Surveys provides the information industrial/organizational psychologists and human resource professionals need to put survey results into action—action that gets results. Edited by organizational survey pioneer Allen I. Kraut and contributed to by leading edge practitioners, this comprehensive volume outlines new concepts to the survey lexicon, new methods of collecting and delivering results, new applications to various organizational situations, and new perspectives on how to look at and understand surveys and their place within organizations. The authors not only examine the effect of employee attitudes and perceptions on organizational performance, customer satisfaction, and the role of organizational development in making surveys effective, they also explore the latest techniques for administration, such as Web based delivery, innovative statistical approaches, and the use of "pulse" surveys. In addition, Getting Action from Organizational Surveys shows the variety of applications in which survey data plays a key role, including managing mergers and acquisitions, dealing with turnover, helping to drive change and organizational effectiveness, and working with the special needs of complex, global organizations. Case studies that clearly illustrate the effectiveness of turning survey results into positive action are also featured in this dynamic resource.