How Libraries And Librarians Help : A Guide To Identifying User-Centered Outcomes

Figures v Preface vii Acknowledgments ix Part I Outcomes: A New Way to Show How Libraries and Librarians Help The Urgent Need to Tell the Library Story More Effectively 3(9) Outcomes: An Approach That Shows the Value of Libraries 12(12) The ``How Libraries and Librarians Help'' Outcome Model: Applying Contextual Approaches to Outcome Evaluation 24(9) Part II How to Measure and Predict the Outcomes of Your Own Library Programs and Services Step One Getting Started: Preparing to Conduct an Outcomes Study 33(3) Step Two Collecting Data for Outcomes: Approaches and Tools 36(28) Step Three Analyzing Outcomes Data 64(7) Step Four Maximizing the Results of Your Outcomes Study 71(13) Predicting Outcomes: Outcome Measures as a Planning Tool 84(9) Rhea Joyce Rubin Part III Putting Outcomes to Use: How Libraries Contribute to Individuals and the Community Ripples of Impact: Washtenaw Literacy Program Outcomes 93(21) Maria Souden Sarah Wooden Empowering Youth: Outcomes of Public Libraries' Youth Technology Programs 114(22) Strengthening Community: Outcomes of Community Information Services 136(14) Putting the Pieces Together: An Outcome Study of the Ypsilanti District Library's Senior Deposit Collection Program 150(29) Dana Walker Jeanie Fisher Index 179