HR from the Heart : Inspiring Stories and Strategies for Building the People Side of Great Business

Foreword viii Susan R. Meisinger Acknowledgments xi Introduction xv PART 1: Your Own Career Is Your Best HR Asset 1(100) HR Is a Calling 3(1) What's Love Got to Do with It? 3(3) The Sacred Trust That Is HR 6(5) Lessons Learned from the School of Hard Knocks 11(1) Six Essential Ingredients of Every Great HR Career 11(6) Sure It Looks Great, But Does It Fit? 17(5) Not Everyone Will Be President of Your Fan Club 22(5) Great Relationships Are More About What You Give Than What You Get 27(5) Pull Up a Chair ... (How to Know You're Really Ready for a Seat at the Table) 32(7) ...And Have a Seat (What to Do Once You Finally Get There!) 39(3) From the Heart Doesn't Mean From the Bleeding Heart 42(5) No Fear: Credibility and Confidence 47(1) Know Your Stuff and Know That You Know Your Stuff (And Don't Let Anyone Tell You Otherwise) 47(6) Just Because They're the Experts Doesn't Make Them More Right Than You 53(4) Question Authority 57(5) Start Your Own Hole-in-the-Wall Gang 62(3) The Dais of Our Lives 65(6) Take Charge of Your HR Career 71(1) Can This Marriage Be Saved? 71(6) How to Know When It's Time to Leave 77(5) How to Get a Job That Is Far Better than the One You Wanted 82(5) Is That New Job You're Considering in an HR-Friendly Company? 87(7) Welcome Aboard! (And Watch Your Step!) 94(7) PART 2: HR Is Your Company's Best Asset 101(140) Building a From-the-Heart HR Function---And a World-Class Organization, While You're at It 103(1) It's About People, Not Widgets! 103(6) The Nuts and Bolts of the Talent Machine 109(8) HR Does Not Create Culture 117(7) Internal Branding: The Enchanting Power of the People Promise 124(7) The Power of People to Make Your HR Branding Work 131(5) Who Is Really HR's Customer? 136(5) How to Make Your Company a Great Customer Service Company 141(6) Eight Ways to Sell the Value of Your Department 147(7) The Truth Behind Those Best Employers Lists: This Ain't No Beauty Contest! 154(5) Congratulations! You May Have Already Won! 159(5) A Day in the Life of HR 164(1) Show Them the Money! 164(4) Using Benefits to Build Relationships 168(4) Recognition, Rewards, Fun: The Triple Crown of Employee Engagement 172(9) Managing Expectations 181(6) Soothing the Savage Skeptic 187(4) The Most Important HR Policy: Throw Out the Policy Manual (And Build Strong Managers Instead) 191(6) Diversity Should Be From the Heart---Not Just by the Book 197(6) Use Your People Expertise to Create Successful Mergers and Acquisitions 203(6) ``In the Unlikely Event of an Emergency'' 209(5) Judgment Day Made Simple and Painless 214(5) Parting Company 219(5) The Time to Plan for Layoffs Is Before You Do the Hiring 224(5) ...And Then Someone Said, ``No Good Deed Goes Unpunished'' 229(2) You Are the Keeper of the HR Ethics 231(6) Conclusion: How Do We Get There From Here? 237(4) Recommended Reading List 241(6) Index 247(6) About the Authors 253