Human Factors in Project Management : Concepts, Tools, and Techniques for Inspiring Teamwork and Motivation

In today s business environment, the emphasis is on implementing strategies, projects, and timelines. While organizations are frantic to find new ways to improve performance they often ignore behavioral elements. Yet, people s behaviors are what make or break organizational performance—not strategies, processes, and structures. In Human Factors in Project Management, author Zachary Wong—an accomplished trainer and leader of high performing teams for thirty years—provides a summary of "people based" strategies, management skills, and techniques that can be applied when working in a team environment. This comprehensive resource brings together in one book new and current models in team motivation and integrates the most significant concepts in team motivation and behaviors into a single set of principles called "Human Factors." Wong shows how these factors can be applied to the most challenging issues facing project managers today including: Motivating a diverse workforce Facilitating team decisions Resolving interpersonal conflicts Managing difficult people Strengthening team accountability Creating informal power Developing personal leadership Human Factors in Project Management takes elements from a variety of management concepts—teamwork, diversity, quality management, personality types, organizational behaviors, project management, facilitation, and team leadership—and organizes them into simple models that people can use every day to develop their interpersonal skills and work relationships. Human Factors in Project Management shows how to identify the three key factors of team performance—content, process, and behavior—and offers tools, techniques, and strategies on how to use these elements to diagnose and solve relationship and team problems. Wong includes information for understanding the predictable team development cycle and includes strategies for managing team conflicts and work pressures. Human Factors in Project Management also shows how to move a team forward, describes the best tools and techniques in facilitation, and includes illustrative stories from real people who have adopted the concepts of human factors and experienced breakthroughs in their lives.