It Doesn't Matter--Business Processes Do : A Critical Analysis of Nicholas Carr's I.T. Article in the Harvard Business Review

Dangerous Articles 13(2) The IT World According to Carr 15(3) Carr is Right---In a Wrong Kind of Way 18(5) Nine Key Issues 23(33) Industrial-Age versus Information-Age Technology 24(1) The IT Industry versus The Business Use of IT 25(1) Infrastructural Technologies 26(3) The First Fifty Years of Business and IT 29(1) Applications versus Business Process Management 30(3) Grids, Web Services and Computing Utilities 33(3) The Essence of Web Services 36(5) Best-Practice and Best-in-Class Business Processes 41(4) The IT Buildout 45(11) IT's Power is Not Outstripping Business Needs 45(2) When the Price of IT Functionality Drops, That's a Good Thing 47(2) The Universal Distribution Network Hasn't Caught Up With Demand 49(1) The World Wants Commodity IT Suppliers 50(1) The Dot-Com Bubble Has Burst---So What? 51(5) A Closer Look at The Last Fifty Years of IT 56(3) Beyond Data, On To Process Digitization 59(6) A Deeper Look at Commoditization Trends in IT 65(8) There is no single commodity 65(2) Today's commodity was yesterday's innovation 67(2) Core versus context, mission-critical versus support 69(1) Value from outsourcing 70(3) The Invisible ``P'' in IT Matters 73(4) Beyond Data Processing, On To BPM 77(3) The Process is the Product 80(3) Beyond the IT Shop, On To The Process Office 83(1) The New Value in ``IT of a Different Kind'' 84(5) A Catharsis of Sorts for the IT Industry 89(5) An Epilog to Data 94(1) Rebutting the Rebuttals and Alternative Futures 95(3) What Should Companies Do? 98(6) The 90-Day Plan 104(2) First month: From innocence to awareness 105(1) Second month: From apprentice to practitioner 105(1) Third month: Epiphany 106(1) The Fifty-Year Plan 106(1) Postscript on the Economy 107(5) Appendix: A Recap of the Early Rebuttals Appearing in the Press 112(9) Paul Strassmann 112(1) ComputerWorld 113(1) Fortune Magazine 114(1) CNN/Money 115(1) InformationWeek 115(1) Computerworld 116(1) EETimes 117(1) USA Today 118(1) Gartner 118(1) John Hagel 118(2) Infoworld 120(1) References 121