Knowledge Management : Classic and Contemporary Works

Preface xi Acknowledgments xv Introduction: Can Knowledge Management Succeed Where Other Efforts Have Failed? 1(10) Margaret Wheatley I Strategy Introduction: Strategy: Compelling Word, Complex Concept 11(8) Gordon Petrash Classic Work: The Leader's New Work: Building Learning Organizations 19(34) Peter Senge Reflection on ``A Leader's New Work: Building Learning Organizations'' 53(8) Peter Senge Developing a Knowledge Strategy: From Management to Leadership 61(24) David J. Skyrme Building Intangible Assets: A Strategic Framework for Investing in Intellectual Capital 85(14) Patricia Seemann David De Long Susan Stucky Edward Guthrie Knowledge Sharing Is a Human Behavior 99(40) William Ives Ben Torrey Cindy Gordon II Process Introduction: Sharing and Building Context 133(6) Bipin Junnarkar Classic Work: Theory of Organizational Knowledge Creation 139(44) Hirotaka Takeuchi Ikujiro Nonaka Reflection on Knowledge Management from Japan 183(4) Hirotaka Takeuchi Ikujiro Nonaka Knowledge Management: Linking Theory with Practice 187(36) Rudiger Reinhardt Tacit Knowledge, Unarticulated Needs, and Empathic Design in New Product Development 223(16) Dorothy Leonard Enabling Complex Adaptive Processes through Knowledge Management 239(10) Rudy Ruggles Ross Little Knowledge Sharing Shifts the Power Paradigm 249(12) Carol Willett From Capitalizing on Company Knowledge to Knowledge Management 261(28) Michel Grundstein Evolution through Knowledge Management: A Case Study 289(28) Barbara Lawton III Metrics Introduction: Metrics: Separating KM Fact from Fiction 311(6) Edward Swanstrom Classic Work: The Balanced Scorecard: Learning and Growth Perspective 317(20) Robert S. Kaplan David P. Norton Measuring Intangibles and Intellectual Capital 337(18) Karl-Erik Sveiby New Measures for a New Era 355(20) Laurie J. Bassi Mark E. Van Buren Managing Organizational Knowledge by Diagnosing Intellectual Capital 375(28) Nick Bontis Knowledge Sharing Metrics for Large Organizations 403(18) Laurence Lock Lee Appendix 421(2) Contact the Authors 423(4) Index 427