Lifecycle Approach based on ITIL V3 full set

Packed Full with Global Expertise!§§This thorough series of titles looks at each of the ITIL V3 lifecycle stages in order to give readers a succinct but complete guide to the essence of that stage.§This Management Guide set consists of 5 books:§- Service Operation based on ITIL V3: A Management Guide§- Service Transition based on ITIL V3: A Management Guide§- Continual Service Improvement based on ITIL V3: A Management Guide