Maintenance Management Auditing : In Search of Maintenance Management Excellence

Preface ix Part 1 Business Centered Maintenance and its Application to Maintenance Auditing Business Centered Maintenance Auditing Methodology 3(34) Auditing Human Factors in Maintenance Management 37(14) Auditing Maintenance Departments 51(16) Benchmarking, Benchmarks and Performance Indices 67(22) Part 2 Examples of Full, Snapshot and Fingerprint Audits The Full Audit 89(42) The Snapshot Audit and Re-Audit 131(24) Fingerprint Audits 155(18) Case Study 1: Restructuring a Maintenance Organization 173(20) Case Study 2: Setting-up a Company-Contract Alliance 193(24) Part 3 Case Studies of the Application of the Auditing Procedure to a Variety of Industries Case Study 3: Reviewing Maintenance Strategy 217(14) Case Studies 4 and 5: Maintaining a Fleet 231(12) Case Studies 6-9: Maintenance in the Generation, Transmission and Distribution of Electricity 243(14) Appendix 1. Audit Aide-memoir 257(26) Appendix 2. Information Requested prior to the Site Visit 283(10) Appendix 3. Maintenance Terminology 293(2) Review Questions 1: Chapters 1-12 295(8) Review Questions 2: Model Answers 303(12) Index 315