Making Diversity Work : Seven Steps for Defeating Bias in the Workplace

Litigation. Costly turnover. Lost business. Discrimination. These are the penalties workplace bias exacts from American business - penalties that companies cannot afford to pay. This book offers a way to prevent these losses by providing executives and managers with a step-by-step strategy for minimizing bias and maximizing the ability to manage diversity effectively. problems surrounding diversity in the workplace and offers specific, doable strategies focused on creating individual change. Using real-life examples, practical tips and exercises, this book guides readers on a journey of self-discovery, intellectual awareness and healing. It outlines: how to see people more accurately and, therefore, to function more effectively and feel more comfortable in a diverse workplace; seven steps to defeat biases; how to accurately identify biased attitudes; tools to help confront the fears that underlie biases; and skills to communicate effectively when faced with diversity-related conflict.