Making Money Talk : How to Mediate Insured Claims and Other Monetary Disputes

About the Author ix Preface: The Problem xi THE CASE: The Rear Ender 1 CHAPTER 1 The Realities of Negotiations about Money 9 CHAPTER 2 Making a Place for Traditional Bargaining among the Models of the Mediation Process 35 CHAPTER 3 Facilitating Movement: Understanding the Problems of Movement in Traditional Bargaining 61 CHAPTER 4 Facilitating Movement: Helping Negotiators Overcome Their Negative Reactions to the Other Side's Proposals 85 CHAPTER 5 Tools of the Trade: The Skills of a Mediator 97 CHAPTER 6 Responding to Recurring Problems of Movement in Traditional Bargaining: 25 Settlement Conference Clich /TD> 121 CHAPTER 7 Closing the Gap: From Best Numbers to Settlement 187 CHAPTER 8 Other Models of the Mediation Process: Their Uses and Limitations in Civil Trial Court Mediation 197 CHAPTER 9 Do You Have an Opinion? Standards of Conduct in the Mediation of Civil Litigation 225 APPENDIX A Record of Movement: Charting Settlement Conference Proposals 239 Index 263