Management Information Systems [With Access Code]

PART ONE THE INFORMATION AGE Case I: Gardeners+ 1(4) Business Information Systems: An Overview 5(34) Gardeners+: Business Systems and Information 6(1) Does Information Technology Matter? 7(1) The Power of Digital Systems 7(1) The Purpose of Information Systems 8(1) Why You Should Be Well-Versed in Information Systems 9(1) Data, Information, and Information Systems 9(9) Data vs. Information 9(1) Data Manipulation 9(1) Generating Information 10(1) Information in Context 11(1) What Is a System? 11(2) Information and Managers 13(1) The Benefits of Human-Computer Synergy 14(1) Information Systems in Organizations 14(2) The Four Stages of Processing 16(1) Computer Equipment for Information Systems 17(1) From Recording Transactions to Providing Expertise: Types of Information Systems 18(4) Transaction Processing Systems 18(1) Supply Chain Management Systems 18(1) Customer Relationship Management Systems 19(1) Business Intelligence Systems 20(1) Decision Support and Expert Systems 20(1) Geographic Information Systems 21(1) Information Systems in Business Functions 22(1) Accounting 22(1) Finance 22(1) Marketing 22(1) Human Resources 23(1) Web-Empowered Enterprises 23(1) Careers in Information Systems 24(1) Help Desk Technician 24(1) Ethical & Societal Issues: The Downside 25(6) Systems Analyst 26(1) Database Administrator 26(2) Network Administrator 28(1) System Administrator 28(1) Webmaster 29(1) Chief Security Officer 29(1) Chief Information Officer and Chief Technology Officer 29(2) Summary 31(1) Gardeners+ Revisited 32(1) Key Terms 33(1) Review Questions 33(1) Discussion Questions 34(1) Applying Concepts 34(1) Hands-On Activities 35(1) Team Activities 35(1) From Ideas to Application: Real Cases 36(3) Strategic Uses of Information Systems 39(36) Gardeners+: Using Information Strategically 40(2) Strategy and Strategic Moves 42(1) Achieving a Competitive Advantage 43(2) Initiative #1: Reduce Costs 44(1) Why You Should Understand the Notion of Strategic Information Systems 45(9) Initiative #2: Raise Barriers to Market Entrants 45(1) Initiative #3: Establish High Switching Costs 46(1) Initiative #4: Create New Products or Services 46(2) Initiative #5; Differentiate Products or Services 48(1) Initiative #6: Enhance Products or Services 49(1) Initiative #7: Establish Alliances 50(3) Initiative #8: Lock in Suppliers or Buyers 53(1) Creating and Maintaining Strategic Information Systems 54(3) Creating an SIS 54(1) Reengineering and Organizational Change 55(1) Competitive Advantage as a Moving Target 56(1) JetBlue: A Success Story 57(4) Massive Automation 58(1) Away from Tradition 59(1) Enhanced Service 59(1) Impressive Performance 60(1) Late Mover Advantage 60(1) Ethical & Societal Issues: Size Matters 61(1) Ford on the Web: A Failure Story 62(1) The Ideas 62(1) Hitting the Wall 63(1) The Retreat 63(1) The Bleeding Edge 63(2) Summary 65(1) Gardeners+ Revisited 66(1) Key Terms 66(1) Review Questions 67(1) Discussion Questions 67(1) Applying Concepts 68(1) Hands-On Activities 69(1) Team Activities 69(1) From Ideas to Application: Real Cases 70(5) Business Functions and Supply Chains 75(40) Gardeners+: Continued Growth and Specialization 76(1) Effectiveness and Efficiency 77(3) Accounting 80(1) Why You Should Know About Business Functions and Supply Chains 81(1) Finance 81(2) Cash Management 81(1) Investment Analysis and Service 82(1) Engineering 83(2) Supply Chain Management 85(6) Material Requirements Planning and Purchasing 86(1) Manufacturing Resource Planning 87(1) Monitoring and Control 87(1) Shipping 88(2) RFID in SCM 90(1) Customer Relationship Management 91(5) Market Research 92(1) Targeted Marketing 92(3) Customer Service 95(1) Salesforce Automation 95(1) Human Resource Management 96(4) Employee Record Management 96(1) Promotion and Recruitment 96(2) Training 98(1) Evaluation 98(1) Compensation and Benefits Management 99(1) Ethical & Societal Issues: Consumer Privacy 100(1) Supply Chain Management Systems 101(3) The Importance of Trust 102(1) The Musical Chairs of Inventory 103(1) Collaborative Logistics 104(1) Enterprise Resource Planning 104(3) Challenges and Disadvantages of ERP Systems 105(1) Providing the Missing Reengineering 106(1) Summary 107(1) Gardeners+ Revisited 108(1) Key Terms 108(1) Review Questions 109(1) Discussion Questions 109(1) Applying Concepts 110(1) Hands-On Activity 110(1) Team Activities 111(1) From Ideas to Application: Real Cases 112(3) PART TWO INFORMATION TECHNOLOGY 115(150) Case II: QuickBiz Messengers 115(4) Business Hardware 119(38) QuickBiz Messengers: Hardware Streamlines Processes 120(1) Computer Hardware Components 121(2) Why You Should Understand Information Systems Hardware 123(1) Classification of Computers 123(4) Supercomputers 123(1) Mainframe Computers 124(1) Mid range Computers 125(1) Microcomputers 125(1) Computers on the Go: Notebook, Handheld, and Tablet Computers 125(1) Converging Technologies 126(1) A Peek Inside the Computer 127(3) The Central Processing Unit 128(1) Computer Power 129(1) Input Devices 130(5) Keyboard 130(1) Mouse, Trackball, and Trackpad 131(1) Touch Screen 131(1) Source Data Input Devices 132(1) Imaging 133(1) Speech Recognition 134(1) Output Devices 135(1) Monitors 135(1) Printers 136(1) Storage Media 136(6) Modes of Access 137(1) Magnetic Tapes 137(1) Magnetic Disks 138(1) Optical Discs 139(1) Optical Tape 140(1) Flash Memory 140(1)