Managing in the Discomfort Zone : Essential Skills for Dealing with Unpleasant, Sensitive, Awkward, Difficult, Uncomfortable and Embarrassing Management Situations

Human nature tends to make action difficult - or make it more likely to be delayed or to be done half-heartedly. This book deals with awkward management issues, such as dealing with poor or unacceptable behaviour or performance, tackling bullying and discrimination and aspects of networking or prospecting.