Managing Police Organizations

Preface xi About the Author xiii Decisions 1(20) Chapter Outline 1(2) Choices 3(1) Space 4(1) Character and Competency 4(3) Management and Leadership 7(2) Character-Driven Decisions: Seven Reasons for Making Them 9(3) Four Intelligences 12(1) Five Rules for Making a Decision 12(3) The Decision-Making Process: Six Steps 15(3) Centerpiece 18(1) Competency Checkpoints 18(1) Flexing the Message 19(2) PART I: LEADERSHIP 21(136) Values 23(18) Chapter Outline 23(1) Walk the Talk 24(2) Values: What They Are, Where They Come From, and How We Can Change Them 26(4) Identifying Our Values 30(2) We Are What We Value and ... 32(1) Values: What They Provide for Us 32(2) Values-Led Police Work 34(4) Attitudes 38(1) Competency Checkpoints 39(1) Flexing the Message 40(1) Ethics 41(24) Chapter Outline 41(2) Ethical Challenges 43(1) There Is No Such Thing as Police Ethics 44(2) Courageous Choices 46(2) Three Approaches 48(8) Ethical Dilemmas 56(3) Ethical Training 59(4) Don't Pee in the Pool 63(1) Competency Checkpoints 63(1) Flexing the Message 63(2) Vision 65(23) Chapter Outline 65(1) Police Agencies Get into Trouble 66(1) Vision 66(6) Strategy 72(4) Culture 76(1) Prospection 77(1) Ten Trends 78(9) Competency Checkpoints 87(1) Flexing the Message 87(1) Communications 88(25) Chapter Outline 88(1) The Four Main Reasons for Communications 89(4) Formal Channels 93(1) Informal Channels 94(2) Four Directions 96(2) Number of Messages 98(1) Kinds of Messages 98(7) Artful Listening 105(2) A Cross-Generational Workforce 107(3) Communication Problems in the Information Age 110(1) Competency Checkpoints 111(1) Flexing the Message 111(2) Empowerment 113(19) Chapter Outline 113(2) We Don't Act on What We Know 115(2) The ``E'' Formula 117(8) How Do I Know? 125(1) When Not to Empower 126(1) Team Leadership = Teamwork 127(4) Competency Checkpoints 131(1) Flexing the Message 131(1) Vitality 132(25) Chapter Outline 132(1) Vitality, Wellness, and Stress 133(1) Stress and Police Leaders 134(1) Stress: What Is It? 135(1) Stressors: Sources and Types 136(9) Stress Management for Vitality 145(10) Competency Checkpoints 155(1) Flexing the Message 155(2) PART II: MANAGEMENT 157(98) Time Management 159(18) Chapter Outline 159(2) The Total You 161(1) Time-Bound Versus Timeless 161(2) Time and Stress 163(1) If It's Worth Doing, It's Worth Doing Poorly 164(1) Four Generations of Time Management 164(5) On Becoming a Category B Police Leader 169(7) Competency Checkpoints 176(1) Flexing the Message 176(1) Problem Employees 177(20) Chapter Outline 177(1) We Choose Our Behavior 178(2) How? 180(2) Drawing the Lines! 182(1) What Lines? 183(2) Types of Problems 185(1) Helping the Problem Employee 186(2) Discipline 188(4) Problem Bosses 192(3) Competency Checkpoints 195(1) Flexing the Message 196(1) Politics 197(20) Chapter Outline 197(1) Governance 198(3) The News Media 201(5) The Dark Side of Political Relations 206(1) The Bright Side of Politics 207(1) Police Associations and Unions 208(1) The Justice System 209(1) Special Interest Groups 210(1) Internal Politics 211(3) Survival: ``Footsteps'' 214(1) Competency Checkpoints 215(1) Flexing the Message 216(1) Unions 217(16) Chapter Outline 217(1) The Right to Strike 218(1) The Police Employee Bill of Rights 219(6) Work Stoppage and Job Actions 225(3) Negotiations 228(1) Quality of Working Life 229(1) Eliminating Surprises and Reducing Conflict 230(1) A Model Approach 230(1) Competency Checkpoints 231(1) Flexing the Message 232(1) Budget 233(22) Chapter Outline 233(2) Revenues 235(1) Budget Principles 236(7) The Budget as Law 243(1) Fund Accounting 243(2) Budget Designs 245(3) Risk Management 248(1) The Best Approach 249(4) Competency Checkpoints 253(1) Flexing the Message 254(1) PART III: RESULTS 255(56) Community- And Problem-Oriented Policing 257(19) Chapter Outline 258(1) Service 259(1) Core Component 1: Community Partnership 260 Core Component 2: Organizational Transformation 26(238) Core Component 3: Problem Solving 264(2) Problem-Oriented Policing 266(8) Service Plus 274(1) Competency Checkpoints 274(1) Flexing the Message 274(2) Organizing 276(21) Chapter Outline 276(1) Control 277(4) The Bureaucratic Organization 281(6) The Agile Organization and Management by Objectives 287(8) Concluding Points: Agility and MBO 295(1) Competency Checkpoints 296(1) Flexing the Message 296(1) Performance 297(14) Chapter Outline 297(1) The Measurables 298(2) Measuring 300(3) What Really Counts? 303(6) What's Acceptable? 309(1) Strengths-Based Success = Outstanding Performance 309(2) Index 311