Dewdney; Charlton

Mediator's Handbook

In the second edition of The Mediator’s Handbook, Charlton and Dewdney have completely revised the contents and introduced new chapters reflecting developments in the practice of mediation. The book will help experienced professional mediators who wish to expand their repertoire of skills as well as newly trained mediators. The mediation process is explained in seven simple steps applicable to all kinds of disputes including commercial, workplace, family, neighbourhood and environmental. The related skills, techniques and strategies, including communication skills, are clearly outlined. Variations to the mediation process are also outlined as well as the role of advisers, support persons and interpreters. New chapters include practical information on shuttle mediation, telephone mediations, multi-party disputes, preliminary conferences, the effective use of information and the benefits of visual aids.