Outsourcing Contracts; A Practical Guide

Sets out the process, management and regulation of outsourcing Goes through the contract negotiation and all the issues that need to be considered Contents: INTRODUCTION Defining Successful Outsourcing PREPARATION Preparation by the Customer A Competitive Procurement Process Selecting a Preferred Supplier The Project Plan Preparation by the Supplier SERVICES The Service Description Control over how the Services are Provided Service Levels or Key Performance Indicators Governance Dealing with Disputes Customer Dependencies STRUCTURE Equipment Software and Intellectual Property Rights Property Aspects Treatment of Assets During Term Different Supplier Models CHARGING The Charging Regime Service Credits Ensuring Competitive Charges Transformational and Developmental CHANGE Change Management TERMINATION Term and Termination Rights The Termination Decision Implications of Termination INSOLVENCY AND PEOPLE ISSUES Insolvency Issues People Issues LIABILITY Liability and Risk Limitations of Liability Confidentiality, Data Protection and Security REGULATIONS Financial Services Sector Public Sector Outsourcing Competition Issues INTERNATIONAL OUTSOURCING France Germany Ireland Italy The Netherlands Spain Switzerland Scandinavia India and China