Postal and Courier Services and the Consumer

With the increase in the pace of the economy and the pressures on the Post Offices and the courier companies, instances of misdelivery, non-delivery and loss of postal articles entrusted to these agencies has increased manifold. There is therefore a great need to know the laws that govern these services and the rights and liabilities of the consumer and these agencies. This work is the first attempt to bring together all the relevant laws on the subject, supported by judicial decisions. The work explains in detail the law relating to the various services rendered by the post offices such as: letters through ordinary post; registered letters; speed-post; postal parcels; telegrams; money-orders; post office savings bank; Postal Life Insurance; National Savings Certificates; National Savings Scheme and other deposit schemes; and, the services rendered by the Courier companies. Noteworthy decisions on the subject are provided. The Appendices contain the text or the extract of the relevant statutes on the subject.