Principles of Clinical Laboratory Management : A Study Guide and Workbook

I. MANAGEMENT ISSUES REGARDING THE WORKFORCE. 1. Professionalism. 2. Professional Ethics. 3. The Resumé. 4. Job Description and Job Advertisement. 5. Employment Interview and Selection Process. 6. Employee Evaluation. 7. Employee Correction and Discipline. 8. Celebrating Diversity. 9. Change. 10. Stress Management. II. MANAGEMENT ISSUES REGARDING COMMUNICATION. 11. Professional Writing. 12. Communication and Interpersonal Relationships. 13. Motivation. 14. Leadership. 15. Team Building. 16. Conflict Management. 17. Telephone Etiquette. 18. Customer Satisfaction/Public Relations Program. III. MANAGEMENT ISSUES REGARDING THE WORK. 19. Clinical Laboratory Safety. 20. Marketing and Development of an Outreach Program. 21. Writing Procedures in the NCCLS Format. 22. Laboratory Budgeting and Finance. 23. Fraud and Abuse. 24. Workload Recording. 25. Purchasing. 26. Employee Scheduling. 27. Evaluation of New Test Methods - The Comparison Study. 28. Quality Control. 29. Quality Management. 30. Problem Solving. 31. Preanalytical, Analytical, and Postanalytical Phases. 32. Instrument Selection. 33. Establishing Preventive and Corrective Maintenance Programs. 34. Organization and Time Management. 35. The Laboratory Information System: Choosing the Right One. 36. Epidemiology in the Clinical Laboratory. 37. Accreditation. 38. Legal Considerations. 39. Consulting. 40. Establishment of a Continuing Education Program. 41. Construction and Delivery of an Instructional Unit. 42. Measurement and Evaluation Strategies for an Instructional Unit.