Reference and Information Services in the 21st Century; An introduction

Reference and Information Services in the 21st Century is the most current introduction to reference work available. Part One covers the essentials - selecting and evaluating material, interviewing enquirers, instructing users, and assessing services. The authors effectively synthesize the growing need for electronic resources with the continued importance of print titles and in-person transactions. The straightforward and practical Part Two helps professionals master the materials most frequently used to answer questions about: government information current events and issues books, magazines and the publishing industry geography and travel biographical information ready reference medical, legal and business information language and grammar questions