Return on Investment Roi Basics.

About the Training Basics Series v Preface vii The Basics 1(22) Defining ROI 1(9) Getting There 10(3) Using It 13(4) Getting It Done 17(6) Plan Your Work 23(24) Establishing Purpose and Feasibility 23(8) Defining Program Objectives 31(7) Developing the Plans 38(5) Getting It Done 43(4) Collect Data 47(26) Selecting the Method 47(21) Defining the Source 68(2) Determining the Time of Data Collection 70(1) Getting It Done 70(3) Isolate Program Impact 73(28) Understanding Why This Is a Key Issue 73(3) Applying the Methods 76(20) Building Credibility With the Process 96(2) Getting It Done 98(3) Do the Math 101(24) Converting Data to Monetary Value 101(17) Tabulating Fully Loaded Costs 118(2) Calculating the ROI 120(3) Getting It Done 123(2) Toot Your Horn 125(24) Targeting the Message 125(6) Developing Reports 131(9) Displaying Data 140(6) Getting It Done 146(3) Sustain Momentum 149(26) Identifying the Resistance 149(4) Overcoming Resistance to Implementation 153(12) Making the ROI Methodology Routine 165(5) Getting It Done 170(5) Appendix: ROI Forecasting Basics 175(6) References 181(2) Additional Resources 183(2) About the Authors 185