Technical English : Writing, Reading and Speaking

Detailed Contents xii Preface xxvii Ancillaries xxxi Introduction xxxiii PART I Getting Started with Technical Communication 1(26) Technical Communication:What is it? 3(12) Defining Workplace Readers:Who Are They? 15(12) PART II The Technical Communicator's Tools 27(104) The Technical Communicator's Tools: Clear Language 29(25) The Technical Communicator's Tools: Information Design 54(27) The Technical Communicator's Tools: Visuals 81(32) The Technical Communicator's Tools: Technology 113(18) PART III The Technical Writing Process 131(40) The Technical Writing Process: Planning and Drafting 133(17) The Technical Writing Process: Reviewing and Revising 150(21) PART IV Situations and Strategies for Technical Communication 171(298) Procedure: Explanation Showing How 173(44) Description: Using Details 217(45) Definition: Explaining What Something is 262(31) Summaries: Getting to the Heart of the Matter 293(23) Reports: Shaping Information 316(61) Proposals: Using Facts to Make a Case 377(43) Correspondence: Sending and Responding to Messages 420(49) PART V Oral Communication 469(40) Oral Communication: Saying it Simply 471(38) REFERENCE SECTIONS The Technical Communicator's Guide to Research 509(77) The Research Process 511(17) Guides to Information Sources 528(17) Documentation 545(12) Student Research Report 557(29) Appendix 1 The Search for Employment 586(31) Appendix 2 The Search for Standard English Usage 617(66) Credits 683(4) Index 687