Technology in Counselling and Psychotherapy : A Practitioner's Guide

List of screenshots xi Notes on the contributors xii Preface xvii Acknowledgements xx Introduction 1(1) Stephen Goss Kate Anthony Overview 2(7) Note on the scope of the text and language used 9(2) Summary 11(1) References 11(2) The use and role of technology in counselling and psychotherapy 13(24) Kate Anthony Introduction 13(2) Media-led and data-storage technology 15(1) Telephone technology and portable telecommunication devices 16(2) Computer technology and stand-alone software 18(2) Computer technology and the World Wide Web 20(5) Computer technology and email 25(5) Computer technology and Internet Relay Chat (IRC) 30(2) Computer technology and webcams 32(1) Conclusion 33(1) References 34(3) PART I EMAIL AND INTERNET RELAY CHAT 37(54) Individual therapy online via email and Internet Relay Chat 39(20) Peter J. Chechele Gary Stofle Similarities and differences 41(3) Practicalities and contracting 44(2) The work 46(2) Termination 48(1) Therapy using chat rooms/IRC 48(2) Example of email therapy 50(4) Examples of chat room therapy 54(4) Conclusion 58(1) References 58(1) Conducting group therapy online 59(16) Yvette Colon Beth Friedman Introduction 59(1) How online groups take place 60(1) The growth of research 61(1) Assessment issues 62(1) Facilitation 63(1) Group dynamics and understanding the text 64(3) Characteristics of good group work 67(2) Conflict 69(2) Termination 71(2) Conclusion 73(1) References 74(1) The supervisory relationship online 75(16) Michael Fenichel Introduction 75(1) Supervision types and modalities 76(3) Transference and countertransference 79(2) New models, opportunities and challenges 81(6) Conclusion 87(1) References 88(3) PART II TELEPHONE AND VIDEO LINKS 91(50) Telephone counselling and psychotherapy in practice 93(16) Maxine Rosenfield History 93(1) What is therapy on the telephone? 93(3) Assessment session 96(1) Frequency and duration of sessions 97(1) Trust 97(1) Control and empowerment 98(1) Talk, silence and voices 98(2) Group work 100(1) When therapy by telephone is not suitable 100(1) Case study one 101(4) Case study two 105(3) Conclusion 108(1) References 108(1) Video counselling and psychotherapy in practice 109(20) Susan Simpson The development of videoconferencing in telehealth and psychotherapy 109(1) The current state of video therapy -- recent findings 110(1) Setting up -- technical equipment and technology 110(1) Videoconferencing versus telephone therapy versus face-to-face: who prefers what? 111(6) Videoconferencing and therapeutic alliance 117(2) Therapeutic process issues 119(1) Recommendations 119(2) Case study 121(3) Ethics and licensing 124(1) Conclusion 125(1) Acknowledgement 126(1) References 126(3) Video and telephone technology in supervision and supervision-in-training 129(12) Phillip Armstrong H. Lori Schnieders Live supervision 130(1) Videoconferencing 131(1) Potential problems and risks 131(1) Case study example and discussion 132(2) Telephone supervision 134(2) Issues specific to telephone supervision 136(1) Conclusion 137(2) References 139(2) PART III COMPUTERIZED THERAPY: STAND-ALONE AND PRACTITIONER-SUPPORTED SOFTWARE 141(54) Computer programs for psychotherapy 143(22) Kate Cavanagh Jason S. Zack David A. Shapiro Jesse H. Wright Introduction 143(1) The first wave: tickertape therapists 144(1) The second wave: simple behavioural techniques 145(5) The third wave: computer programs based on CBT, psychoeducational, or problem-solving approaches 150(4) The fourth wave: multimedia interactive cognitive-behavioural therapy for depression and anxiety 154(6) What works for whom? 160(1) The future 161(1) References 161(4) The computer plays therapist: the challenges and opportunities of psychotherapeutic software 165(30) Kate Cavanagh David A. Shapiro Jason S. Zack What is computerized psychotherapy? 165(4) Ethical issues in the use of psychotherapeutic software 169(12) Logistical considerations for psychotherapeutic software 181(8) Research benefits of fully specified intervention 189(1) Conclusion 190(1) Acknowledgement 191(1) References 191(4) Conclusion 195(14) Kate Anthony Stephen Goss Common advantages and limitations 196(4) The need for, and barriers to, international regulation 200(2) The need for research 202(3) A look to the future 205(2) References 207(2) Index 209