The Duth Approach

In recent years the Dutch Tax and Customs Administration (DTCA) has been transformed from a task-oriented organization to a market-driven one, playing a key role in the public sector of the Netherlands. Furthermore the DTCA was tasked with new activities, including the payment of Benefits and the collection of Employee Insurance Contributions. Benchmarking studies have shown that in an international context the DTCA is clearly a trendsetter. The revised book gives a detailed description of the DTCA, including its scope of social impact and the external factors influencing its strategy. It outlines the organization’s transformation in the late 1980s and the further reforms around the turn of the century, and describes in-depth the structure and function of today’s modern organization.