The Executive's Guide to Information Technology

The Executive s Guide to Information Technology, Second Edition is a practical, comprehensive guide to running a cost effective, efficient,and business delivery–focused corporate IT department. Eschewing the theoretical for the practical, the book gives managers the guidance they need to handle any problem effectively with specific policies, approaches, and tools for IT management functions. Now revised to keep up with emerging trends and issues, this edition includes new research tools, industry information, case studies, and exercises, as well as a new Foreword by Nicholas Carr, author of Does IT Matter? Authors Baschab and Piot have also included new or updated coverage of such topics as security, outsourcing, and wireless technology innovation, making this the most comprehensive and up to date guide to current practice. Like the first edition, this revision presents all the techniques IT managers and senior executives need to accurately assess their current operations. Further, it offers a step by step improvement plan designed to raise productivity and service levels while reducing costs significantly. It examines the symptoms and causes of waste, inefficiency, and underperformance in typical IT departments and presents current and emergent best practices for transforming the department into a world class organization. Packed with prescriptive advice and hard earned insight, this indispensable guide provides quick access to important information when you need it. With The Executive s Guide to Information Technology, Second Edition, IT managers and executives have access to all the vital information they need to master operations in this increasingly critical department in every modern organization. For more information visit www.wiley.com/go/egit