The Mediator's Handbook

The field of mediation has expanded dramatically since Friends Conflict Resolution Programs published the original Mediator Handbook in 1982, the first how-to mediation manual available to the public. Since then, mediation has evolved from an alternative approach to conflict resolution for community activists to a process that has become part of our everyday landscape.Continuously in print for fifteen years, The Mediator's Handbook provides a time-tested, flexible model for effective mediation in diverse environments and situations. Completely revised, the new edition provides a clear overview of mediation and conflict; a section that walks through each step in the mediation process; a large Toolbox section that details the skills and approaches used by professional mediators; and a final section that looks at informal mediation.