The Set-Up-To-Fail Syndrome : How Good Managers Cause Great People to Fail

Preface ix Acknowledgments xiii The Set-Up-to-Fail Syndrome 1(16) When Common Sense Fails Us 17(28) Set-Up-to-Fail: A Vicious Cycle 45(22) Labels, Biases, and Misperceptions 67(20) Colluding to Collide 87(26) The Cost Iceberg 113(22) Blinders of Our Own Making 135(26) Cracking the Syndrome 161(36) Preventing the Set-Up-to-Fail Syndrome: Lessons from the ``Syndrome Busters'' 197(24) Getting There 221(30) Notes 251(20) Index 271(8) About the Authors 279