The Value of Learning : How Organizations Capture Value and ROI and Translate It into Support, Improvement, and Funds

The Value of Learning is a hands on guide for the implementation of learning and development programs that can be applied across all types of programs, ranging from leadership development to basic skills training for new employees. In this book, Patricia Pulliam Phillips and Jack J. Phillips offer a proven approach to measurement and evaluation for learning and development that can be replicated throughout an organization, enable comparisons of results from one program to another, and ultimately improve ROI. This groundbreaking book presents a results based approach to program implementation, focusing on a variety of measures that are categorized into seven data types including: Inputs and Indicators Reaction and Planned Action Learning and Confidence Application and Implementation Impact and Consequences Return on Investment Intangible Benefits The authors reveal the techniques for identifying, collecting, analyzing, and reporting all seven types of data in a way that ensures reliable and reproducible results. In addition, this invaluable resource explores the challenges of collecting hard to measure data and shows how to place monetary values on the difficult to assess. Building on years of experience, application, practice, and research, the authors draw upon the results from organizations that have reached the ultimate levels of accountability—the ROI. In an easy to read format that is filled with illustrative examples and tips, The Value of Learning is an important guide for anyone who seeks to understand more about bottom line accountability.