When Teams Work Best : 6,000 Team Members and Leaders Tell What It Takes to Succeed

Prologue A Brief Perspective on Teamwork and Collaboration What Makes a Good Team Member? Six Factors That Distinguish Effective Team Members Team Relationships Simple and Easy vs Complicated and Hard Question 1: What Behaviors Are Most Important in a Team Relationship? Question 2: What Is the Greatest Challenge in Team Relationships? Question 3: How Do You Build and Sustain a Collaborative Team Relationship? The Connect Model A Proven Approach To Building Effective Team Relationships The Connect Model Step by Step Team Problem Solving Raising and Resolving the Real Issues What Factors Distinguish Good Problem-Solving Teams? The Problem-Solving Dynamic Goal, Energies, and the Decision-Making Process The Team Leader What Works//What Gets in the Way Six Dimensions of Team Leadership Dimension One: Focus on the Goal Dimension Two: Ensure a Collaborative Climate Dimension Three: Build Confidence Dimension Four: Demonstrate Sufficient Technical Know-How Dimension Five: Set Priorities Dimension Six: Manage Performance The Organization Environment Promoting Clarity, Confidence, and Commitment Three Dimensions of Organization Environment Management Practices Structure and Processes Systems