Working Virtually : Managing People for Successful Virtual Teams and Organizations

Acknowledgments xi Introduction: The Virtual Workforce of the (Now) Future xiii Why This Book Now, Who It's for and What It Accomplishes Are We Crossing the Chasm? The Need---and the Readiness---Is Here Transformational Concepts: Vital Mind Shifts That Make Virtual Work Succeed SECTION ONE: DEVELOPING A SUSTAINABLE VIRTUAL WORK ENVIRONMENT Setting the Intention and Defining Some Terms 3(10) Clarifying the Intention and Defining Some Terms Virtual is Viable: Reframing the Organization, Environment, and Culture 13(20) Organizational Paradigms in Recent History The Nudge Needed Isn't Always a Big One, But . . . Can you Say, ``The Emperor Has No Clothes''? Technology's Role in Setting Culture Reframing Old Terms with New Meaning Expanding Emotional Bandwidth: Building Trust in the Virtual Team 33(14) What Do We Think We Know about Group Dynamics and Trust? Contextual Clues What Organizations Can Learn about Trust from the Computer Generation Navigate the Three-Fold Path toward Trust The Alchemy of Trust Systemic Considerations: Will it Work Here? 47(32) Organization Realignments and Considerations---New Vistas Ready, Set, Jump? Technology Adding Virtuality---Workflow Tools Minimal Tool Training Work Environment and Culture Business Processes Delivery Systems People Overall Organizational Rollout SECTION TWO: IMPLEMENTING VIRTUAL TEAMS Getting Virtual Teams off on the Right Path 79(24) What Are the Critical Success Factors for Candidate Selection? Other Factors to Consider The Tao of Virtual Team Functioning: The Three-Fold Path Virtual Team Formation Team Development and Planning Process Virtual Team Maintenance Practical Guidelines for Virtual Communication 103(26) General Principles for Selecting Forum/Media Team-Specific Communication Infrastructure and Communication Standards Virtual Meeting Management SECTION THREE: MANAGING VIRTUALITY Virtual Management: What Are the Critical Success Factors for Remote Management? 129(18) Poof! You're a Virtual Manager Virtual Team Member Development Stages Team Development Stages The Virtual Management Competencies Walking the Talk of the Three-Fold Path Learning From Some Trailblazers 147(18) Program Implementation Components---Lessons Learned The Impact of Virtuality on Feedback Loops At the Team Level, How Will I Know When It's Not Working? Other Virtual Tips to Avoid Traps SECTION FOUR: ORGANIZATIONALLY DISPERSED The Evolving Partnership of Virtual Teaming With Knowledge Management 165(12) Virtual Teams as Building Blocks for Organizational Learning Winning Hearts and Minds in the Spirit of Generosity and Responsibility: A Metaphor Building Shared Meaning Learning is Individual and Collective The Magic Word Is . . . ``Network'' Knowledge Management for Dummies What's Next? 177(6) APPENDIX: ADDITIONAL RESOURCES 183(18) Sample Tool A: Organization Development Virtual Readiness Interview and Focus Group Interview Questions Sample Tool B: Virtual Team Member Readiness Self-Assessment Sample Tool C: Virtual Team Manager Readiness Self-Assessment Checklist Sample Tool D: Sample Team Development Process Checklist Index 201