Bon, Jan van

E-Book: Diseño del Servicio basada en ITIL® V3 (spanish version)

The Management Guides are a concise summary of the `Foundations of IT Service Management based on ITIL V3. A quick, portable reference tool to the standards used within the Service Management community. Not only includes the Lifecycle Approach but in addition covers the processes in a separate section as well. English, Dutch, French, German, Spanish, Italian version available: September 2008