The Outsourcing Revolution : Why It Makes Sense and How to Do It Right

The Outsourcing Revolution is written for executives and managers in organizations of any size who want to learn how Business Process Outsourcing (BPO) can improve their company's performance. More than a "how-to" book, it provides a comprehensive framework for decision making and action based on the real-life experiences of executives heading up successful initiatives for their companies today. Readers will learn how to: Determine the value of BPO for any process; Analyze risk, evaluate its potential impact, and use a range of techniques to reduce, eliminate, and manage that risk; Identify, evaluate, and select the right partner or partners; Turn contractor relationships into long-term, successful BPO relationships; Transition people, processes, and technologies to the BPO state; Identify, develop, and reward outsourcing managers; Create new ways of doing business ahead of the competition. The Outsourcing Revolution features case studies detailing how specific companies planned, implemented, and are managing BPO. Results from surveys of more than 1,500 companies provide real data on what organizations around the world are doing and why, as well as what does and doesn't work.