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Paperback — ISBN: 9789087532888
CONTAINS THE TEXT FOR THE FULL ISO/IEC STANDARD§A quick and accessible guide to a universally adopted standard, and defining literature for the ISO 2…
Leverbaar
Paperback — ISBN: 9789087530594
The new ITIL V3 approach covering the ITIL Lifecycle is fully covered. In addition those who are familiar with the Version 2 process approach will be …
Leverbaar
Paperback — ISBN: 9789087530655
The Management Guides are a concise summary of the "Foundations of IT Service Management based on ITIL V3". A quick, portable reference tool to the st…
Leverbaar
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