44 resultaten

Johnson, Brian

IT Service management from hell

E-book — 4e druk — ISBN: 9789087538392

This book was written by authors under the influence of Irony. Irony, or 'I' as it known, was first popularised in the sixteen century when Raleigh im…

Outsourcing Professional Body of Knowledge - OPBOK Version 10

E-book — 2e druk — ISBN: 9789401805216

Outsourcing is here to stay. It is inextricably linked to the globalization of business. International trade networks continue to connect the worlds …

Pols, Remko van der

ASL®2 - A Pocket Guide

E-book — 2e druk — ISBN: 9789087538033

The Application Services Library ASL® is a public domain framework and the standard for application management. This pocket guide offers an introducti…

Rovers, Mart

ISO/IEC 20000:2011 - A Pocket Guide

E-book — 2e druk — ISBN: 9789401800570

This Pocket Guide provides a concise explanation of the nature, content and aim of ISO/IEC 20000-1: 2011 and a short summary of ISO/IEC 20000-2:2012. …

Pols, Remko van der

ASL® Application Services Library

E-book — 2e druk — ISBN: 9789087538699

ASL, the Application Services Library, is currently the only public domain application management standard in the world. The ASL framework is based on…

Outsourcing Professional Body of Knowledge - OPBOK Version 10

E-book — 1e druk — ISBN: 9789401805452

Outsourcing is here to stay. It is inextricably linked to the globalization of business. International trade networks continue to connect the worlds …

ITIL® V3 - A Pocket Guide

E-book — 1e druk — ISBN: 9789087539993

This really popular pocket guide is a quick, portable reference tool designed for managers, to give an overall picture of the ITIL V3 upgrade. Coverin…

Hefley, Bill

Outsourcing Professionals' Guide to Corporate Responsibility

E-book — 1e druk — ISBN: 9789087538194

Corporate Social Responsibility (CSR) is about managing an organizations impact on society and the environment through its operations, products or ser…

Koomen, Tim

TMap NEXT® - For Result-Driven Testing

E-book — 1e druk — ISBN: 9789075414486

TMap is a test method that can be summarised by four essential points * The client manages the test process on rational and economic grounds: Busin…

Oetringer, Eugen

The IT Strategy Management Process

E-book — 1e druk — ISBN: 9789087537722

The way medium and large companies operate has changed considerably in recent years. Industry topics such as agility, governance, risk management, kno…

Persse, James

The IT Service Management Process Manual

E-book — 1e druk — ISBN: 9789087530181

This practical guide is a great solution to address the key problem how to implement ITSM and ISO 20000 when initial training has been completed. It s…

Pitt, Cathy

Essential Information Security

E-book — 1e druk — ISBN: 9789087537715

This book provides a first introduction into the field of Information security. Information security is about preserving your data, keeping private da…

Verheyen, Gunther

SCRUM - A Pocket Guide

E-book — 1e druk — ISBN: 9789087537944

This pocket guide is the one book to read for everyone who wants to learn about Scrum. The book covers all roles, rules and the main principles und…

Verheyen, Gunther

Scrum - A Pocket Guide

E-book — 1e druk — ISBN: 9789087539801

This pocket guide is the one book to read for everyone who wants to learn about Scrum. The book covers all roles, rules and the main principles und…

Wilkinson, Paul

ABC of ICT: the exercise workbook

E-book — 1e druk — ISBN: 9789087537678

ABC stands for the Attitude, Behavior and Culture within IT organizations. ABC is like an Iceberg, much of it hidden beneath the surface, yet capab…

Bon, Jan van

IT Financial Management

E-book — 1e druk — ISBN: 9789087537654

It is now accepted that IT functions are a fundamental part of the competitive business model. Instead of simply offering services IT must `create val…

Ewijk, Alexander van

TPI® NEXT - Business Driven Test Process Improvement

E-book — 1e druk — ISBN: 9789075414479

TPI® NEXT, the Business Driven Test Process Improvement model Over the past ten years, TPI® has proved to be the leading methodology to assess the ma…

Leading standards for IT Management

E-book — 1e druk — ISBN: 9789087538422

In a world in which people and organizations have to communicate in constantly changing settings standards play a big role. By standards we mean estab…

IT Financial Management

E-book — 1e druk — ISBN: 9789087538996

It is now accepted that IT functions are a fundamental part of the competitive business model. Instead of simply offering services IT must 'create val…

Bernard, Pierre

Best practice The IT Service Handbook

E-book — 1e druk — ISBN: 9789087539177

Make it Simple and Keep it Simple Since the early 2000s numerous external scenarios and drivers have added significant pressures upon the IT organ…

Bernard, Pierre

The IT Service Part 2 The handbook

E-book — 1e druk — ISBN: 9789087538798

Make it Simple and Keep it Simple Since the early 2000s numerous external scenarios and drivers have added significant pressures upon the IT organ…

Bernard, Pierre

Best practice Foundations of ITIL 2011 Edition

E-book — 1e druk — ISBN: 9789087539238

This book and its predecessors have become the industry classic guide on the topic of ITIL. Over the years this authoritative guide has earned its pla…

Beulen, Erik

Surviving outsourcing

E-book — 1e druk — ISBN: 9789087538750

Surviving Outsourcing is a widely popular selection of practical hints and tips on how to solve real problems and make the most out of Outsourcing. Pr…

Brooks, Peter

Metric Templates and Design for ITIL and ISO 20000

E-book — 1e druk — ISBN: 9789087536497

This title is the sister book to the global best-seller Metrics for Service Management. Taking the basics steps described there, this new title descri…

Grummit, A.

ITSM Library E-Book: Capacity Management (english version)

E-book — 1e druk — ISBN: 9789087535865

Capacity Management is described in most key ITSM frameworks: ITIL, ISO 20000 Microsoft Operations Framework (MOF) and the Application Service Library…