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Ingenaaid — 3e druk — ISBN: 9789087530570
Foundations of ITIL and its predecessors have become the industry classic guide on the topic of ITIL. Over the years this authoritative guide has earn…
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E-book — 1e druk — ISBN: 9789087537654
It is now accepted that IT functions are a fundamental part of the competitive business model. Instead of simply offering services IT must `create val…
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E-book — 1e druk — ISBN: 9789087539788
Note: This pocket book is available in several languages: English, German, Dutch. Since 2001 the Van Haren Publishing ITIL Pocket Guides have helpe…
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E-book — 1e druk — ISBN: 9789087539252
Note: This pocket book is available in several languages: English, German, Dutch. Since 2001 the Van Haren Publishing ITIL Pocket Guides have helpe…
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Ingenaaid — 1e druk — ISBN: 9789087536763
Note: This pocket book is available in several languages: English, German, Dutch.Since 2001 the Van Haren Publishing ITIL Pocket Guides have helped re…
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E-book — 1e druk — ISBN: 9789087531713
Note: This pocket book is available in several languages: English, German, French, Dutch. This really popular pocket guide is a quick, portable ref…
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Ingenaaid — 1e druk — ISBN: 9789087535193
Capacity Management is described in most key ITSM frameworks: ITIL, ISO 20000 Microsoft Operations Framework (MOF) and the Application Service Library…
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Ingenaaid — 1e druk — ISBN: 9789087535711
The Service Catalog means many different things to many different people. However most would agree that a catalog that helps customers and users to q…
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Ingenaaid — 1e druk — ISBN: 9789087530815
CONTAINS THE TEXT FOR THE FULL ISO/IEC STANDARD This groundbreaking new title looks at the ISO/IEC 20000 Standard: the scope and the its basis on the …
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Ingenaaid — 1e druk — ISBN: 9789087531287
Best practice Continual service improvement based on ITIL V3
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Ingenaaid — ISBN: 9789087531249
Best practice Service strategy based on ITIL V3
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Ingenaaid — ISBN: 9789077212790
ISO/IEC 20000A POCKET GUIDEThe goal of this pocket guide is to provide an easy to read document that explains the nature, content and aim of ISO/IEC 2…
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