IT Service management from hell
E-book — 4e druk — ISBN: 9789087538392
This book was written by authors under the influence of Irony. Irony, or 'I' as it known, was first popularised in the sixteen century when Raleigh im…
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E-book — 4e druk — ISBN: 9789087538392
This book was written by authors under the influence of Irony. Irony, or 'I' as it known, was first popularised in the sixteen century when Raleigh im…
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Ingenaaid — 3e druk — ISBN: 9789087530570
Foundations of ITIL and its predecessors have become the industry classic guide on the topic of ITIL. Over the years this authoritative guide has earn…
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Ingenaaid — 2e druk — ISBN: 9789401800006
Outsourcing Professional Body of Knowledge - OPBOK Version 10
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E-book — 2e druk — ISBN: 9789401805216
Outsourcing is here to stay. It is inextricably linked to the globalization of business. International trade networks continue to connect the worlds …
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E-book — 2e druk — ISBN: 9789087538033
The Application Services Library ASL® is a public domain framework and the standard for application management. This pocket guide offers an introducti…
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Ingenaaid — 2e druk — ISBN: 9789087536435
The Application Services Library ASL® is a public domain framework and the standard for application management. This pocket guide offers an introducti…
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E-book — 2e druk — ISBN: 9789401800570
This Pocket Guide provides a concise explanation of the nature, content and aim of ISO/IEC 20000-1: 2011 and a short summary of ISO/IEC 20000-2:2012. …
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E-book — 2e druk — ISBN: 9789087538699
ASL, the Application Services Library, is currently the only public domain application management standard in the world. The ASL framework is based on…
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E-book — 1e druk — ISBN: 9789401805452
Outsourcing is here to stay. It is inextricably linked to the globalization of business. International trade networks continue to connect the worlds …
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Ingenaaid — 1e druk — ISBN: 9789087537364
This book provides a first introduction into the field of Information security. Information security is about preserving your data, keeping private da…
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Ingenaaid — 1e druk — ISBN: 9789087537203
This pocket guide is the one book to read for everyone who wants to learn about Scrum. The book covers all roles, rules and the main principles under…
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Ingenaaid — 1e druk — ISBN: 9789087537401
Self-assessment is the individual, systematic review of a way of working and the results of it. Filling out this ASL® 2 Self-assessment results into a…
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E-book — 1e druk — ISBN: 9789087539993
This really popular pocket guide is a quick, portable reference tool designed for managers, to give an overall picture of the ITIL V3 upgrade. Coverin…
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E-book — 1e druk — ISBN: 9789087538194
Corporate Social Responsibility (CSR) is about managing an organizations impact on society and the environment through its operations, products or ser…
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E-book — 1e druk — ISBN: 9789087537722
The way medium and large companies operate has changed considerably in recent years. Industry topics such as agility, governance, risk management, kno…
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E-book — 1e druk — ISBN: 9789087530181
This practical guide is a great solution to address the key problem how to implement ITSM and ISO 20000 when initial training has been completed. It s…
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E-book — 1e druk — ISBN: 9789087537715
This book provides a first introduction into the field of Information security. Information security is about preserving your data, keeping private da…
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E-book — 1e druk — ISBN: 9789087537944
This pocket guide is the one book to read for everyone who wants to learn about Scrum. The book covers all roles, rules and the main principles und…
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E-book — 1e druk — ISBN: 9789087539801
This pocket guide is the one book to read for everyone who wants to learn about Scrum. The book covers all roles, rules and the main principles und…
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E-book — 1e druk — ISBN: 9789087537678
ABC stands for the Attitude, Behavior and Culture within IT organizations. ABC is like an Iceberg, much of it hidden beneath the surface, yet capab…
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E-book — 1e druk — ISBN: 9789087537654
It is now accepted that IT functions are a fundamental part of the competitive business model. Instead of simply offering services IT must `create val…
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Ingenaaid — 1e druk — ISBN: 9789087536503
This practical guide is a great solution to address the key problem how to implement ITIL and ISO 20000 when initial training has been completed. It s…
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Ingenaaid — 1e druk — ISBN: 9789087536947
Demand Supply Governance is a skill in high demand because of the following: * Ever faster technology advances, pressures on costs and service levels …
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Ingenaaid — 1e druk — ISBN: 9789087537012
COBIT® 5 - A Management Guide
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Ingenaaid — 1e druk — ISBN: 9789087537005
Make it Simple and Keep it Simple Since the early 2000s numerous external scenarios and drivers have added significant pressures upon the IT organisa…
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