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Ingenaaid — 3e druk — ISBN: 9789087530570
Foundations of ITIL and its predecessors have become the industry classic guide on the topic of ITIL. Over the years this authoritative guide has earn…
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Ingenaaid — ISBN: 9789087531089
Packed Full with Global Expertise!§§This thorough series of titles looks at each of the ITIL V3 lifecycle stages in order to give readers a succinct…
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Ingenaaid — ISBN: 9789077212929
Best practice Prince2 a no nonsense management guide
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Ingenaaid — ISBN: 9789087530440
Service Management Process Maps Your route to service excellenceITIL® has become the de facto standard in Service Management best practices processes,…
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Ingenaaid — ISBN: 9789077212004
An upgrade to the 2003 edition of ITSM formfrom Hell: A Guide to Worst Practices (also known as Not-****: A Guide to Historical Data, Lies, ShortShot …
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