13 resultaten

Pultorak, Dave Pultorak

Microsoft operations framework 4.0

Ingenaaid — 1e druk — ISBN: 9789087532864

Microsoft® Operations Framework Microsoft® Operations Framework (MOF) 4.0 was delivered in 2008 and delivers practical guidance for everyday IT practi…

Bon, J. van

ISO/IEC 20000 : an introduction

Ingenaaid — 1e druk — ISBN: 9789087530815

CONTAINS THE TEXT FOR THE FULL ISO/IEC STANDARD This groundbreaking new title looks at the ISO/IEC 20000 Standard: the scope and the its basis on the …

Bon, Jan van; Wilkinson, Jayne

Continual service improvement based on ITIL V3 : a management guide

Ingenaaid — 1e druk — ISBN: 9789087531287

Best practice Continual service improvement based on ITIL V3

Bon

A Service Strategy, based on ITIL V3management guide

Ingenaaid — ISBN: 9789087531249

Best practice Service strategy based on ITIL V3

Cazemier

ITIL v3 Continual Service Improvement

Gebonden — ISBN: 9780113311422

.

Cazemier

ITIL V3 Service Operation

Ingenaaid — ISBN: 9780113311415

.

Cazemier

ITIL V3 Service Design

Ingenaaid — ISBN: 9780113311392

.

Cazemier

ITIL V3 Service Strategy

Ingenaaid — ISBN: 9780113311385

.

Cazemier

ITIL V3 Service Transition

Ingenaaid — ISBN: 9780113311408

.

Sante

Implementing ISO20000 Certification / deel the roadmap

Ingenaaid — ISBN: 9789087530822

2007. 150 p.

Selig

Implementing IT Governance

Ingenaaid — ISBN: 9789087532161

Implementing IT Governance

Smith

Implementing Metrics for IT Service Management + CD

Ingenaaid — ISBN: 9789087531140

ITSM Library Implementing Metrics for IT Service Management

Wilkinson

ABC of ICT

Ingenaaid — ISBN: 9789087531386