€ 189,95
Leverbaar
Metrics for Service Management : Designing for ITIL®
Ingenaaid — 1e druk — ISBN: 9789087536480
This title is the sister book to the global best-seller Metrics for Service Management. Taking the basics steps described there, this new title descri…
€ 42,35
Leverbaar
Multiple Criteria Decision Making and Risk Analysis Using Microcomputers
Ingenaaid — 1e druk — ISBN: 9783642749216
€ 114,95
Leverbaar
The IT factory : supply chain management for IT infrastructure services: using the scor model
Ingenaaid — 1e druk — ISBN: 9789087536862
Last year Gartner identified the 10 major forces that are actively reshaping the future of IT services and the outsourcing market*. Amongst the much h…
€ 42,35
Leverbaar
€ 59,95
Leverbaar
ITIL 2011 edition : a pocket guide
Ingenaaid — 1e druk — ISBN: 9789087536763
Note: This pocket book is available in several languages: English, German, Dutch.Since 2001 the Van Haren Publishing ITIL Pocket Guides have helped re…
€ 18,55
Leverbaar
€ 219,95
Leverbaar
ISO/IEC 20000-1:2011 2011 : a pocket guide
Ingenaaid — 1e druk — ISBN: 9789087536824
This Pocket Guide provides a concise explanation of the nature, content and aim of ISO/IEC 20000-1: 2011. It brings ISO/IEC 20000-1: 2011within reach…
€ 16,90
Leverbaar
Leverbaar
€ 106,95
Leverbaar
TMap NEXT testing clouds
Gebonden — 1e druk — ISBN: 9789075414004
TMap NEXT® Testing Clouds is different from its TMap predecessors. Whereas the books in the TMap series are handbooks with step-by-step informatio…
€ 19,95
Leverbaar
€ 191,95
Leverbaar
e- book
E-Book: ITIL Foundation Exam
E-book — 1e druk — ISBN: 9789087533472
This new title covers all the material found in the ITIL® Foundations Exam. Its 230 pages cover everything you need to know to pass the exam and in ad…
€ 26,78
Direct te downloaden
e- book
Passing the ITIL ® Intermediate Exams: E-Book
E-book — 1e druk — ISBN: 9789087539092
This book helps people prepare for the ITIL® Intermediate qualification exams. It contains tips for selecting the appropriate course, preparation and …
€ 48,34
Direct te downloaden
e- book
Metrics for IT Service Management
E-book — 1e druk — ISBN: 9789087531973
This book considers the design and implementation of metrics in service organizations using industry standard frameworks. It uses the ITIL process str…
€ 48,34
Direct te downloaden
e- book
IT Service Management Based on ITIL V3 - Pocket Guide, english version
E-book — 1e druk — ISBN: 9789087531713
Note: This pocket book is available in several languages: English, German, French, Dutch. This really popular pocket guide is a quick, portable ref…
€ 19,30
Direct te downloaden
e- book
The Service Catalog
E-book — 1e druk — ISBN: 9789087535728
The Service Catalog means many different things to many different people. However most would agree that a catalog that helps customers and users to qu…
€ 48,34
Direct te downloaden
e- book
TMap NEXT Testing Clouds
E-book — 1e druk — ISBN: 9789075414363
TMap NEXT® Testing Clouds is different from its TMap predecessors. Whereas the books in the TMap series are handbooks with step-by-step informat…
€ 15,00
Direct te downloaden
e- book
The IT Factory
E-book — 1e druk — ISBN: 9789087539368
Last year Gartner identified the 10 major forces that are actively reshaping the future of IT services and the outsourcing market*. Amongst the much h…
€ 48,34
Direct te downloaden
e- book
Seize the Cloud
E-book — 1e druk — ISBN: 9789075414332
Seize the Cloud: A Manager's Guide to Success with Cloud Computing Cloud is here and ready to be used. It is now one of the many concepts available…
€ 15,00
Direct te downloaden
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