35 resultaten

Johnson, Brian

IT Service management from hell

E-book — 4e druk — ISBN: 9789087538392

This book was written by authors under the influence of Irony. Irony, or 'I' as it known, was first popularised in the sixteen century when Raleigh im…

Pols, Remko van der

ASL® Application Services Library

E-book — 2e druk — ISBN: 9789087538699

ASL, the Application Services Library, is currently the only public domain application management standard in the world. The ASL framework is based on…

Database Systems : Design, Implementation, and Management

Gebonden — 1e druk — ISBN: 9781111969592

Business Driven Information Systems with Connect Plus

Gebonden — 1e druk — ISBN: 9780077834050

Wagner, Bret; Monk, Ellen

Concepts in Enterprise Resource Planning

Ingenaaid — 1e druk — ISBN: 9781111820398

White, Curt

Data Communications and Computer Networks : A Business User's Approach

Gebonden — 1e druk — ISBN: 9781133626466

Schneider, Gary

Electronic Commerce

Ingenaaid — 1e druk — ISBN: 9781133526827

Persse, James Persse

The ITIL process manual : key processes and their application

Ingenaaid — 1e druk — ISBN: 9789087536503

This practical guide is a great solution to address the key problem how to implement ITIL and ISO 20000 when initial training has been completed. It s…

Lousberg, Jork; Meijer, Menzo Meijer; Haar, Marco Haar

The Demand Supply Governance Framework : supporting the Sourcing Governance Foundation Qualification

Ingenaaid — 1e druk — ISBN: 9789087536947

Demand Supply Governance is a skill in high demand because of the following: * Ever faster technology advances, pressures on costs and service levels …

Sebastian-Coleman, Laura

Measuring Data Quality for Ongoing Improvement : A Data Quality Assessment Framework

Ingenaaid — 1e druk — ISBN: 9780123970336

The only book that explicitly teaches how to measure the quality of data over time

Bernard, Pierre

COBIT 5 : a management guide

Ingenaaid — 1e druk — ISBN: 9789087537012

COBIT® 5 - A Management Guide

Bernard, Pierre

The IT Service 2 The handbook

Ingenaaid — 1e druk — ISBN: 9789087537005

Make it Simple and Keep it Simple Since the early 2000s numerous external scenarios and drivers have added significant pressures upon the IT organisa…

Bernard, Pierre

The IT Service Part 1 - The Essentials

Ingenaaid — 1e druk — ISBN: 9789087536671

Make it Simple and Keep it Simple Since the early 2000s numerous external scenarios and drivers have added significant pressures upon the IT organisat…

Pols, Remko van der

ASL 2 : a framework for application management

Ingenaaid — 1e druk — ISBN: 9789087533137

This book is the official manual of ASL® 2, an evolutional improved version of ASL that was introduced in 2001. ASL, Application Services Library, is …

Murch, Richard

Autonomic Computing

Ingenaaid — 1e druk — ISBN: 9780133153194

This definitive guide explores understanding and implementing Autonomic Computing, an important new technology and strategic initiative from IBM. It s…

Haag, Stephen; Cummings, Maeve

Management Information Systems for the Information Age

1e druk — ISBN: 9780077437435

Leading standards for IT Management

E-book — 1e druk — ISBN: 9789087538422

In a world in which people and organizations have to communicate in constantly changing settings standards play a big role. By standards we mean estab…

IT Financial Management

E-book — 1e druk — ISBN: 9789087538996

It is now accepted that IT functions are a fundamental part of the competitive business model. Instead of simply offering services IT must 'create val…

Bernard, Pierre

Best practice The IT Service Handbook

E-book — 1e druk — ISBN: 9789087539177

Make it Simple and Keep it Simple Since the early 2000s numerous external scenarios and drivers have added significant pressures upon the IT organ…

Bernard, Pierre

The IT Service Part 2 The handbook

E-book — 1e druk — ISBN: 9789087538798

Make it Simple and Keep it Simple Since the early 2000s numerous external scenarios and drivers have added significant pressures upon the IT organ…

Bernard, Pierre

Best practice Foundations of ITIL 2011 Edition

E-book — 1e druk — ISBN: 9789087539238

This book and its predecessors have become the industry classic guide on the topic of ITIL. Over the years this authoritative guide has earned its pla…

Beulen, Erik

Surviving outsourcing

E-book — 1e druk — ISBN: 9789087538750

Surviving Outsourcing is a widely popular selection of practical hints and tips on how to solve real problems and make the most out of Outsourcing. Pr…

Brooks, Peter

Metric Templates and Design for ITIL and ISO 20000

E-book — 1e druk — ISBN: 9789087536497

This title is the sister book to the global best-seller Metrics for Service Management. Taking the basics steps described there, this new title descri…

Grummit, A.

ITSM Library E-Book: Capacity Management (english version)

E-book — 1e druk — ISBN: 9789087535865

Capacity Management is described in most key ITSM frameworks: ITIL, ISO 20000 Microsoft Operations Framework (MOF) and the Application Service Library…

Hintzbergen, J.

Foundations of Information Security

E-book — 1e druk — ISBN: 9789087536343

Information security issues impact all organizations, however measures used to implement effective measures are often viewed as a businesses barrier c…