56 resultaten

Johnson, Brian

IT Service management from hell

E-book — 4e druk — ISBN: 9789087538392

This book was written by authors under the influence of Irony. Irony, or 'I' as it known, was first popularised in the sixteen century when Raleigh im…

Tricker, Ray

ISO 9001:2000 - the quality management process

E-book — 3e druk — ISBN: 9789087538248

With the publication of ISO 9001:2000, there is now a single quality management `requirements standard that is applicable to all organisations, produc…

Pols, Remko van der; Donatz, Ralph; Outvorst, Frank Outvorst

BiSL® - A Framework for Business Information Management ¿ 2nd edition

Ingenaaid — 2e druk — ISBN: 9789087537029

This book describes a process framework for business information management: the Business Information Services Library (BiSL®) - a public domain stan…

Pols, Remko van der; Backer, Yvette Backer

BiSL® Pocket Guide

Ingenaaid — 2e druk — ISBN: 9789087537111

This book describes a process framework for business information management, encompassing the best way to manage and execute business information man…

Calder, Alan

Implementing information security based on ISO 27001/ISO 27002

E-book — 2e druk — ISBN: 9789087538187

Information is the currency of the information age and in many cases is the most valuable asset possessed by an organisation. Information security man…

Harrison, Rachel

TOGAF® 9 Certified Study Guide - 2nd Edition

E-book — 2e druk — ISBN: 9789087539757

The TOGAF 9 certification program is a knowledge-based certification program. It has two levels, leading to certification for TOGAF 9 Foundation and T…

Pols, Remko van der

ASL® Application Services Library

E-book — 2e druk — ISBN: 9789087538699

ASL, the Application Services Library, is currently the only public domain application management standard in the world. The ASL framework is based on…

Pols, Remko van der

BiSL® - A Framework for Business Information Management - 2nd edition

E-book — 2e druk — ISBN: 9789087538774

This book describes a process framework for business information management: the Business Information Services Library (BiSL®) a public domain sta…

Snijders, Paul

PMI series A pocket companion to PMIs PMBOK guide

E-book — 2e druk — ISBN: 9789087539610

This pocket guide is based on the PMBOK® Guide Fourth Edition. It contains a summary of the PMBOK® Guide, to provide a quick introduction as well as a…

Pols, Remko van der

BiSL® Pocket Guide - 2nd Edition

E-book — 2e druk — ISBN: 9789087538125

This book describes a process framework for business information management, encompassing the best way to manage and execute business information man…

Josey, Andrew

ArchiMate® 2.0 : a pocket guide

Gebonden — 1e druk — ISBN: 9789087536961

ArchiMate®, an Open Group Standard, is an open and independent modeling language for Enterprise Architecture that is supported by different tool vendo…

Persse, James Persse

The ITIL process manual : key processes and their application

Ingenaaid — 1e druk — ISBN: 9789087536503

This practical guide is a great solution to address the key problem how to implement ITIL and ISO 20000 when initial training has been completed. It s…

Chittenden, Jane

Fundamentals of contract and commercial management

Ingenaaid — 1e druk — ISBN: 9789087537128

This ground-breaking title from the world's leading authority on contemporary contracting best practices, the IACCM (International Association for Con…

Lousberg, Jork; Meijer, Menzo Meijer; Haar, Marco Haar

The Demand Supply Governance Framework : supporting the Sourcing Governance Foundation Qualification

Ingenaaid — 1e druk — ISBN: 9789087536947

Demand Supply Governance is a skill in high demand because of the following: * Ever faster technology advances, pressures on costs and service levels …

Bernard, Pierre

COBIT 5 : a management guide

Ingenaaid — 1e druk — ISBN: 9789087537012

COBIT® 5 - A Management Guide

Bernard, Pierre

The IT Service 2 The handbook

Ingenaaid — 1e druk — ISBN: 9789087537005

Make it Simple and Keep it Simple Since the early 2000s numerous external scenarios and drivers have added significant pressures upon the IT organisa…

Bernard, Pierre

The IT Service Part 1 - The Essentials

Ingenaaid — 1e druk — ISBN: 9789087536671

Make it Simple and Keep it Simple Since the early 2000s numerous external scenarios and drivers have added significant pressures upon the IT organisat…

Pols, Remko van der

ASL 2 : a framework for application management

Ingenaaid — 1e druk — ISBN: 9789087533137

This book is the official manual of ASL® 2, an evolutional improved version of ASL that was introduced in 2001. ASL, Application Services Library, is …

Leading standards for IT Management

E-book — 1e druk — ISBN: 9789087538422

In a world in which people and organizations have to communicate in constantly changing settings standards play a big role. By standards we mean estab…

SqEME process management 2008

E-book — 1e druk — ISBN: 9789087538729

This pocket guide is a practical book and more or less compulsory reading material for anyone who wants to get to know more about SqEME® process manag…

The open group series Archimate 2.0 specification technical standard

E-book — 1e druk — ISBN: 9789087539719

ArchiMate®, an Open Group Standard, is an open and independent modeling language for Enterprise Architecture that is supported by different tool vendo…

The Open group series Archimate2.0 specification

E-book — 1e druk — ISBN: 9789087539603

ArchiMate®, an Open Group Standard, is an open and independent modeling language for Enterprise Architecture that is supported by different tool vendo…

IT Financial Management

E-book — 1e druk — ISBN: 9789087538996

It is now accepted that IT functions are a fundamental part of the competitive business model. Instead of simply offering services IT must 'create val…

Implementing service and support management processes

E-book — 1e druk — ISBN: 9789087537449

This title contains proven and practical implementation, maintenance, and optimization advice for processes key to the IT service and support center e…

Risk Management: The Open Group Guide

E-book — 1e druk — ISBN: 9789087539009

This book brings together The Open Group's set of publications addressing risk management, which have been developed and approved by The Open Group. I…