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Ingenaaid — 1e druk — ISBN: 9789087536947
Demand Supply Governance is a skill in high demand because of the following: * Ever faster technology advances, pressures on costs and service levels …
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Ingenaaid — 1e druk — ISBN: 9780123970336
The only book that explicitly teaches how to measure the quality of data over time
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Ingenaaid — 1e druk — ISBN: 9789087537012
COBIT® 5 - A Management Guide
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Ingenaaid — 1e druk — ISBN: 9789087537005
Make it Simple and Keep it Simple Since the early 2000s numerous external scenarios and drivers have added significant pressures upon the IT organisa…
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Ingenaaid — 1e druk — ISBN: 9789087536671
Make it Simple and Keep it Simple Since the early 2000s numerous external scenarios and drivers have added significant pressures upon the IT organisat…
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Ingenaaid — 1e druk — ISBN: 9789087533137
This book is the official manual of ASL® 2, an evolutional improved version of ASL that was introduced in 2001. ASL, Application Services Library, is …
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Ingenaaid — 1e druk — ISBN: 9780133153194
This definitive guide explores understanding and implementing Autonomic Computing, an important new technology and strategic initiative from IBM. It s…
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E-book — 1e druk — ISBN: 9789087538422
In a world in which people and organizations have to communicate in constantly changing settings standards play a big role. By standards we mean estab…
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E-book — 1e druk — ISBN: 9789087538996
It is now accepted that IT functions are a fundamental part of the competitive business model. Instead of simply offering services IT must 'create val…
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E-book — 1e druk — ISBN: 9789087539177
Make it Simple and Keep it Simple Since the early 2000s numerous external scenarios and drivers have added significant pressures upon the IT organ…
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E-book — 1e druk — ISBN: 9789087538798
Make it Simple and Keep it Simple Since the early 2000s numerous external scenarios and drivers have added significant pressures upon the IT organ…
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E-book — 1e druk — ISBN: 9789087539238
This book and its predecessors have become the industry classic guide on the topic of ITIL. Over the years this authoritative guide has earned its pla…
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E-book — 1e druk — ISBN: 9789087538750
Surviving Outsourcing is a widely popular selection of practical hints and tips on how to solve real problems and make the most out of Outsourcing. Pr…
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E-book — 1e druk — ISBN: 9789087536497
This title is the sister book to the global best-seller Metrics for Service Management. Taking the basics steps described there, this new title descri…
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E-book — 1e druk — ISBN: 9789087535865
Capacity Management is described in most key ITSM frameworks: ITIL, ISO 20000 Microsoft Operations Framework (MOF) and the Application Service Library…
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E-book — 1e druk — ISBN: 9789087536343
Information security issues impact all organizations, however measures used to implement effective measures are often viewed as a businesses barrier c…
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E-book — 1e druk — ISBN: 9789087539788
Note: This pocket book is available in several languages: English, German, Dutch. Since 2001 the Van Haren Publishing ITIL Pocket Guides have helpe…
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E-book — 1e druk — ISBN: 9789087539252
Note: This pocket book is available in several languages: English, German, Dutch. Since 2001 the Van Haren Publishing ITIL Pocket Guides have helpe…
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E-book — 1e druk — ISBN: 9789087539511
This title supports the Sourcing Governance Foundation Qualification. SGF Qualification also qualifies an individual for COS-FP certification from IAO…
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E-book — 1e druk — ISBN: 9789087539122
This book helps people prepare for the ITIL® 2011 Edition Foundation qualification exam. It contains direct links to the full syllabus and specifies t…
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E-book — 1e druk — ISBN: 9789087536510
This practical guide is a great solution to address the key problem how to implement ITIL and ISO 20000 when initial training has been completed. It s…
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E-book — 1e druk — ISBN: 9789087538941
This book helps people prepare for the ITIL® 2011 Edition Foundation qualification exam. It contains direct links to the full syllabus and specifies t…
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E-book — 1e druk — ISBN: 9789087539313
This Pocket Guide provides a concise explanation of the nature, content and aim of ISO 20000. It brings ISO 20000 within reach of a vast international…
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E-book — 1e druk — ISBN: 9789087538170
The issues, opportunities and challenges of aligning information technology more closely with an organization and effectively governing an organizatio…
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