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E-book — 1e druk — ISBN: 9789087538309
ISPL, the Information Services Procurement Library, provides a framework based on best practices for the acquisition and management of ongoing service…
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E-book — 1e druk — ISBN: 9789087538224
This book is the official manual of ASL® 2, an evolutional improved version of ASL that was introduced in 2001. ASL, Application Services Library, is …
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Ingenaaid — 1e druk — ISBN: 9789087536480
This title is the sister book to the global best-seller Metrics for Service Management. Taking the basics steps described there, this new title descri…
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Ingenaaid — 1e druk — ISBN: 9783642749216
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Ingenaaid — 1e druk — ISBN: 9789087536862
Last year Gartner identified the 10 major forces that are actively reshaping the future of IT services and the outsourcing market*. Amongst the much h…
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Ingenaaid — 1e druk — ISBN: 9789087536763
Note: This pocket book is available in several languages: English, German, Dutch.Since 2001 the Van Haren Publishing ITIL Pocket Guides have helped re…
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Ingenaaid — 1e druk — ISBN: 9789087536824
This Pocket Guide provides a concise explanation of the nature, content and aim of ISO/IEC 20000-1: 2011. It brings ISO/IEC 20000-1: 2011within reach…
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Gebonden — 1e druk — ISBN: 9789075414004
TMap NEXT® Testing Clouds is different from its TMap predecessors. Whereas the books in the TMap series are handbooks with step-by-step informatio…
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E-book — 1e druk — ISBN: 9789087533472
This new title covers all the material found in the ITIL® Foundations Exam. Its 230 pages cover everything you need to know to pass the exam and in ad…
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E-book — 1e druk — ISBN: 9789087539092
This book helps people prepare for the ITIL® Intermediate qualification exams. It contains tips for selecting the appropriate course, preparation and …
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E-book — 1e druk — ISBN: 9789087531973
This book considers the design and implementation of metrics in service organizations using industry standard frameworks. It uses the ITIL process str…
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E-book — 1e druk — ISBN: 9789087531713
Note: This pocket book is available in several languages: English, German, French, Dutch. This really popular pocket guide is a quick, portable ref…
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E-book — 1e druk — ISBN: 9789087535728
The Service Catalog means many different things to many different people. However most would agree that a catalog that helps customers and users to qu…
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E-book — 1e druk — ISBN: 9789075414363
TMap NEXT® Testing Clouds is different from its TMap predecessors. Whereas the books in the TMap series are handbooks with step-by-step informat…
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E-book — 1e druk — ISBN: 9789087539368
Last year Gartner identified the 10 major forces that are actively reshaping the future of IT services and the outsourcing market*. Amongst the much h…
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E-book — 1e druk — ISBN: 9789075414332
Seize the Cloud: A Manager's Guide to Success with Cloud Computing Cloud is here and ready to be used. It is now one of the many concepts available…
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Ingenaaid — 1e druk — ISBN: 9783642070143
PThis book explores the Business Process Management cycle in theory and practice, from the technical as well as the business point of view. …
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Ingenaaid — 1e druk — ISBN: 9783642062100
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