€ 16,91
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Process Management based on SqEME / edition 2008
Ingenaaid — ISBN: 9789087531379
Process Management based on SqEME edition 2008
€ 16,91
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A Service Strategy, based on ITIL V3management guide
Ingenaaid — ISBN: 9789087531249
Best practice Service strategy based on ITIL V3
€ 23,85
Leverbaar
€ 126,45
Leverbaar
€ 116,15
Nog niet verschenen
€ 116,15
Nog niet verschenen
€ 116,15
Nog niet verschenen
€ 113,40
Nog niet verschenen
€ 42,35
Leverbaar
€ 16,91
Leverbaar
Implementing Metrics for IT Service Management + CD
Ingenaaid — ISBN: 9789087531140
ITSM Library Implementing Metrics for IT Service Management
€ 104,94
Leverbaar
€ 10,55
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Lifecycle Approach based on ITIL V3 full set
Ingenaaid — ISBN: 9789087531089
Packed Full with Global Expertise!§§This thorough series of titles looks at each of the ITIL V3 lifecycle stages in order to give readers a succinct…
€ 83,74
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Prince2 a no nonsense management guide
Ingenaaid — ISBN: 9789077212929
Best practice Prince2 a no nonsense management guide
€ 23,85
Leverbaar
€ 42,35
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Service Management Process Maps
Ingenaaid — ISBN: 9789087530440
Service Management Process Maps Your route to service excellenceITIL® has become the de facto standard in Service Management best practices processes,…
€ 42,35
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Not the ITSM Library / Version 3
Ingenaaid — ISBN: 9789077212004
An upgrade to the 2003 edition of ITSM formfrom Hell: A Guide to Worst Practices (also known as Not-****: A Guide to Historical Data, Lies, ShortShot …
€ 23,94
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Metrics
Ingenaaid — ISBN: 9789077212691
This book considers the design and implementation of metrics in service organizations using industry standard frameworks. It uses the ITIL process str…
€ 42,35
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ISO/IEC 20000 A Pocket Guide
Ingenaaid — ISBN: 9789077212790
ISO/IEC 20000A POCKET GUIDEThe goal of this pocket guide is to provide an easy to read document that explains the nature, content and aim of ISO/IEC 2…
€ 16,91
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Information Security based on ISO27001/ISO 17799
Ingenaaid — ISBN: 9789077212707
A MANAGEMENT GUIDEInformation Securitybased on ISO 27001/ISO 17799Information is the currency of the information age and in many cases is the most val…
€ 23,85
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Implementing leading standards for IT Management
Ingenaaid — ISBN: 9789077212868
Implementing leading standards for IT Management
€ 19,50
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€ 61,71
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Foundations of IT Service Management
Ingenaaid — ISBN: 9789077212585
This introduction to IT Service Management is intended to serve as: a thorough and convenient introduction to the field of IT Service Management and t…
€ 42,35
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Implementing service and support management process
Ingenaaid — ISBN: 9789077212431
Implementing service and support management process
€ 65,72
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€ 24,15
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