David Hutchins

The results of the quality revolution have been mixed. Global competition has elevated the most successful companies, in terms of providing goods and services, but even then initiatives such as total quality, business process re-engineering and Six Sigma have been heralded as the solution, only to have been replaced with the next 'big thing' when it came along. Meer

Winner of the Walter E. Masing Book Prize 2019 at the International Academy for Quality.

Perceptions as to the nature of the Quality Sciences and disciplines vary across the world depending on local industrial history. Meer