Jay Kandampully
- Auteur
Boeken van Jay Kandampully
Jay Kandampully
David Solnet
Service Management Principles for Hospitality & Tourism in the Age of Digital Technology
Jay Kandampully
Service Management
This book examines critical service-management concepts that have direct application in the retail industry. Case examples from around the world show how to gain customer loyalty, achieve market leadership, and ensure profitability in the retail sector.
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