The Six Sigma Way: How GE, Motorola, and Other Top Companies are Honing Their Performance

<H2> Part I: An Executive Overview of Six Sigma.<H3> Chapter 1: A Powerful Strategy for Sustained Success.<H3> Chapter 2: Key Concepts of the Six Sigma System.<H3> Chapter 3: Why Is Six Sigma Succeeding Where Total Quality "Failed"?<H3> Chapter 4: Applying Six Sigma to Service and Manufacturing.<H3> Chapter 5: The Six Sigma Roadmap.<H2> Part II: Gearing Up and Adapting Six Sigma to Your Organization.<H3> Chapter 6: Is Six Sigma Right for Us Now?<H3> Chapter 7: How and Where Should We Start Our Efforts?<H3> Chapter 8: The Politics of Six Sigma: Preparing Leaders to Launch and Guide the Effort.<H3> Chapter 9: Preparing Black Belts and Other Key Roles.<H3> Chapter 10: Training the Organization for Six Sigma.<H2> Part III: Implementing Six Sigma: The Roadmap and Tools.<H3> Chapter 12: Identifying Core Processes and Key Customers (Roadmap Step 1).<H3> Chapter 13: Defining Customer Requirements (Roadmap Step 2).<H3> Chapter 14: Measuring Current Performance (Roadmap Step 3).<H3> Chapter 15: Six Sigma Process Improvement (Roadmap Step 4).<H3> Chapter 16: Six Sigma Process Improvement (Roadmap Step 4A).<H3> Chapter 17: Expanding & Integrating the Six Sigma System (Roadmap Step 5).<H3> Chapter 18: Advanced Six Sigma Tools: An Overview.<H3> Conclusion: Twelve Keys to Success.